Ivanti Service Manager Specialist — ITIL, JS & SQL

Pauwels Consulting; Brussel; Hybrid; EUR 60,000 - 80,000; Full time

Job summary

Pauwels Consulting is seeking a professional to join its digital workplace team in Brussels. The role focuses on delivering robust service management tools, implementing configurations, and continual improvements of critical software solutions.

You will advise business users on IT service management best practices, participate in end-to-end development, integrate tools into the wider landscape, and provide training on new functionalities.

Qualifications

• University degree in computer science, business informatics, or comparable field.
• 3+ years of experience with Ivanti Service Manager.
• Experience in planning, development, and operation of software systems.
• Knowledge of JavaScript for tool customization and scripting.
• ItIL-based service management principles.
• Proactive and solution-oriented with strong analytical skills.
• Collaborative team player able to work autonomously.
• Fluent in English.

Responsibilities

• Implement functional and technical requirements through configuration and scripting within service management tools.
• Maintain and operate software systems with continuous improvements and updates.
• Advise key business users on IT service management best practices and tool utilization.
• Participate in end-to-end development activities from planning to final configuration.
• Integrate software solutions into the broader application landscape.
• Support testing and provide end-user training for new tool functionalities.

Skills

ITIL-based service management

JavaScript for tool customization

Analytical mindset

Collaborative team player

Agile methodologies

English fluent

IT operations management

Education

University degree in computer science or comparable field

Tools

Ivanti Service Manager

ServiceNow

Zendesk

MS SQL

SOAP

REST API

Job description

Pauwels Consulting is seeking a professional to join its digital workplace team in Brussels. The role focuses on delivering robust service management tools, implementing configurations, and continual improvements of critical software solutions.

You will advise business users on IT service management best practices, participate in end-to-end development, integrate tools into the wider landscape, and provide training on new functionalities.