ITSM Change Specialist | ServiceNow Expert

Deutsche Post; Diegem; On-site; EUR 60,000 - 80,000; Full time

Job summary

DHL Express is seeking a Change Management specialist to support the Change Management process within Global Aviation IT. You will coordinate and administer change activities, ensure process compliance, and keep documentation and stakeholders informed.

Responsibilities include coordinating changes across the lifecycle, supporting CAB meetings, producing KPI reports, and maintaining knowledge articles in a multinational, multi-time-zone environment.

Qualifications

• Bachelor's degree in information technology or equivalent experience preferred.
• 2–3 years ITSM/Change Management experience or related discipline.
• ITIL Foundation certification preferred.
• Experience using ServiceNow or equivalent ITSM tooling.
• Fluent English written and spoken.

Responsibilities

• Coordinate and administer Change Management activities.
• Track changes through their lifecycle with accurate records.
• Support change assessments, risk, impact, and implementation details.
• Facilitate CAB communications between requestors, teams and stakeholders.
• Produce operational reports and KPI data for Change Management.
• Support post-implementation reviews and document lessons learned.
• Maintain process documentation, knowledge articles and user guidance.

Skills

ITSM experience

Change management

English fluency

GAIT basics

CMDB basics

Multinational work

Operating systems

Networking knowledge

Education

Bachelor's degree in information technology

Tools

ServiceNow

Job description

DHL Express is seeking a Change Management specialist to support the Change Management process within Global Aviation IT. You will coordinate and administer change activities, ensure process compliance, and keep documentation and stakeholders informed.

Responsibilities include coordinating changes across the lifecycle, supporting CAB meetings, producing KPI reports, and maintaining knowledge articles in a multinational, multi-time-zone environment.