Operations Change Management Officer

SNCB/NMBS; Brussel Hoofdstad; Sur place; EUR 80 000 - 110 000; Plein temps

Résumé du poste

SNCB/NMBS seeks a senior Change Management professional to drive adoption of strategic initiatives across Operations and stakeholders. You will translate complex programs into actionable change interventions and monitor adoption KPIs, ensuring successful integration of new processes and systems.

The role emphasizes collaboration, clear communication, and proactive problem solving within a large, evolving organization in the Belgian rail sector.

Qualifications

• Master's degree or equivalent experience in organizational change management.
• 5+ years in organizational change management within complex organizations.
• Experience with ITIL, SIAM, and ServiceNow.

Responsabilités

• Develop integrated change strategies and plans.
• Translate initiatives into practical change interventions.
• Act as a liaison between Operations and stakeholders.
• Develop and execute communication plans.
• Define and monitor adoption objectives and KPIs.

Connaissances

Change Management

ITIL

SIAM

ServiceNow

Prosci/ADKAR

Formation

Master's degree in organizational change management

Description du poste

5+ years in organizational change management within complex organizations.

Education

Master's degree or equivalent experience in organizational change management.

Languages

Required Skills

Change Management ITIL SIAM ServiceNow Prosci/ADKAR

Nice to have

Outsourcing Sourcing Transitions Multi-supplier Models

Soft Skills

Clear communication Analytical skills Collaboration Adaptability Proactivity

About

The Position

The role involves driving change management for strategic initiatives, working closely with Operations and stakeholders to ensure successful adoption and integration of new processes.

The Company

SNCB is a key player in the Belgian railway sector, committed to digital transformation and enhancing public transport services. Our mission is to ensure efficient and sustainable mobility solutions for all.

Your Responsibilities

• Develop integrated change strategies and plans.
• Translate initiatives into practical change interventions.
• Act as a liaison between Operations and stakeholders.
• Develop and execute communication plans.
• Define and monitor adoption objectives and KPIs.