Desktop EUC L1

Iron Systems, Inc; Brussel Hoofdstad; In loco; EUR 42.000 - 60.000; Tempo pieno

Descrizione del lavoro

Iron Systems, Inc. is seeking an on-site IT Support Technician in Brussels to deliver end-user support, PC hardware troubleshooting, imaging, and incident resolution within SLA. You will assist in data center tasks, video conferencing setup, mobile device support, and inventory maintenance.

The role requires strong English communication, customer-facing skills, and the ability to work independently in a fast-paced environment. UK/Belgian certifications and experience with SCCM are advantageous.

Competenze

• Experience with a call logging system.
• Working knowledge of Windows 7/10 and Office apps.
• Experience with MACs would be beneficial.
• Knowledge of mobile devices (Android/iPhone).
• Experience with current and legacy hardware, PC/laptop repair and component replacement.
• Familiarity with SCCM is desirable.
• Excellent hands-on installation/troubleshooting of DC equipment, rack and stack.
• Excellent communication in English and local language.

Mansioni

• Provide on-site and desk-side support to end users.
• Troubleshoot PC-related problems per direction of CLIENT level 2 or SPOC.
• Complete incidents and requests within SLA in a pressurized environment.
• Build, configure and troubleshoot Gold image on PCs and laptops.
• Ensure tickets are updated daily.
• Support meeting rooms and video conferencing.
• Support printers, scanners and peripherals.
• Support mobile devices (iPads, iPhones, Android).
• Data backup and restoration during service incidents.
• Smart hands support for data center equipment as per SLA.
• Troubleshoot data center devices as directed by CLIENT Tech support.
• Replace defective components in data center equipment and perform daily tape changes.
• Import/Export tapes to tape libraries as advised by CLIENT tech support.

Conoscenze

Customer-facing skills

Independent thinking

Relationship building

Ethical workplace practices

Self-motivation

Organization

Fully vaccinated techs

Formazione

CompTIA A+ / Network+

Microsoft MCP / MCITP / MCSE

Strumenti

Windows 7/10

MACs knowledge

Microsoft SCCM

Mobile devices (Android/iOS)

Descrizione del lavoro

• Provide on-site and desk-side support services to end users.
• Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.
• Complete incidents and requests within SLA in a pressurized environment.
• Build, configure and troubleshoot Install “Gold” image on customer PC and laptop applications and hardware components.
• Ensure tickets are updated on a daily basis.
• Support meeting room environment and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones, and Android devices.
• End-User Data backup and restoration when required in the course of a service incident.
• Smart hands support for data center equipment as per required SLA (in specified locations)
• As directed by CLIENT Tech support will assist in troubleshooting the data center devices
• Replace defective components cards in data center equipment’s as advised by CLIENT Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
• Import /Export tapes to the tape libraries as advised by CLIENT tech support.

Key Responsibilities

• Provide on-site and desk-side support services to end users.
• Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.
• Complete incidents and requests within SLA in a pressurized environment.
• Build, configure and troubleshoot Install “Gold” image on customer PC and laptop applications and hardware components.
• Ensure tickets are updated on a daily basis.
• Support meeting room environment and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones, and Android devices.
• End-User Data backup and restoration when required in the course of a service incident.
• Smart hands support for data center equipment as per required SLA (in specified locations)
• As directed by CLIENT Tech support will assist in troubleshooting the data center devices
• Replace defective components cards in data center equipment’s as advised by CLIENT Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
• Import /Export tapes to the tape libraries as advised by CLIENT tech support.

Behavioral Skills Required:

• The individual must have good customer-facing skills and be well presented.
• Demonstrates independent and pro-active thinking
• Builds effective relationships both within the team and across the business and Professional Services
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
• Must be able to work alone and unsupervised, taking the initiative when necessary.
• Must be organized and prioritize work appropriately.
• Fully vaccinated techs

Technical Skills & Experience Required

• Must have experience of using a call logging system.
• Must have good working knowledge of Windows 7/10 and related Office applications.
• Support experience of MACs would be beneficial
• Knowledge of mobile devices, in particular Androids and iPhones
• Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
• Familiarity with Microsoft SCCM.
• Ability to replace defective parts, as identified by CLIENT.
• Excellent hands-on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable
• Excellent communications are mandatory in English and Local language

Desired Educational Requirements:

• Completion of CompTIA certifications—e.g.A+, Network+, etc
• Completion (or near completion) of Microsoft certifications—e.g.MCP, MCITP, MCSE etc