IT Support Technician

In4Matic; Belgique; Remoto; EUR 32.000 - 48.000; Tempo pieno

Descrizione del lavoro

In4Matic Belgium invites an experienced IT support professional to be the first contact for colleagues, delivering hands-on help with PCs, mobile devices and Microsoft 365. You’ll assist onboarding, arrange meeting room tech and ensure smooth workplace operations.

You will work on-site at least four days a week, supporting users both remotely and on the floor, and collaborate with IT specialists to resolve issues and improve processes. Fluency in Dutch/French/English is expected.

Competenze

• Bachelor's degree in IT or equivalent practical experience.
• At least 3 years of IT support or service desk experience.
• Customer-oriented mindset with ability to explain tech clearly.
• Proactive, solution-driven and collaborative.
• Willingness to learn ITIL extended knowledge.

Mansioni

• Act as main IT contact for colleagues across the organisation.
• Provide on-site and remote IT support for PCs, mobile devices, and Microsoft 365.
• Configure IT equipment for new joiners and onboarding.
• Handle incidents and service requests with focus on service quality.
• Collaborate with infrastructure and IT specialists to resolve issues.
• Contribute to documentation and knowledge sharing.

Conoscenze

Microsoft 365 / Office 365

Windows environments

Network fundamentals (VLAN / Wi-Fi)

Active Directory / Entra / Exchange On

ITIL / ITSM knowledge

Formazione

Bachelor's degree in IT or equivalent

Strumenti

Canon printers

uniFLOW

Descrizione del lavoro

Function

Our client is looking for an experienced IT support professional to provide hands-on workplace and user support in a highly collaborative environment. This is a full-time consulting opportunity where you will be the visible first point of contact for colleagues, helping them with day-to-day technical issues, onboarding, meeting room setups and smooth workplace operations.

Responsibilities

In this role, you will support employees directly and contribute to a positive end-user experience across the organisation. Your work will include:

• Acting as the main IT contact for colleagues and handling a broad range of support requests.


• Providing assistance with PCs, mobile devices, Microsoft 365 and meeting room equipment.


• Supporting users both remotely and on-site, including direct assistance on the office floor.


• Preparing and configuring IT equipment for new joiners and supporting onboarding activities.


• Managing incidents and service requests with a strong focus on service quality.


• Collaborating closely with infrastructure and other IT specialists to resolve issues efficiently.


• Contributing to documentation, knowledge sharing and continuous improvement initiatives.

Technical Skills

The role calls for a broad support background and hands-on familiarity with workplace technologies. The ideal candidate brings experience with:

• Windows environments


• Microsoft 365 / Office 365


• Mobile devices and tablets on iOS and Android


• Printers and printing solutions, including Canon and uniFLOW


• Network fundamentals such as VLAN and Wi-Fi


• Active Directory, Entra and Exchange Online


• ITIL and ITSM principles

Profile

We are seeking someone who enjoys helping others, solving issues quickly and working in a people-focused IT environment. You should have:

• A Bachelor’s degree in IT or equivalent practical experience.


• At least 3 years of experience in IT support or a service desk role.


• A customer-oriented mindset and the ability to explain technical topics clearly.


• A proactive, solution-driven approach and a collaborative attitude.


• Willingness to keep learning in a diverse and evolving IT landscape.

Nice to have: a working knowledge of ITIL, or a strong motivation to develop it further.

Practical Information

• On-site presence is required at least 4 days per week.


• Languages: fluent Dutch, with a very good command of French and English.

Contactperson & Reference

• Reference #: INW28481


• Isa Fars


• [e-mail]