IT Support Technician

Rhox; Brussel; On-site; EUR 32,000 - 52,000; Full time

Job summary

Rhox in Belgium is seeking an IT support technician to be a visible point of contact for employees, handling hands-on troubleshooting across PCs, mobile devices and meeting room technology.

You will resolve issues remotely and in person, onboard new joiners, manage incidents, and collaborate with IT teams to improve services while clearly documenting solutions for knowledge sharing.

Qualifications

• 3+ years of IT support or service desk experience.
• Bachelor's degree in IT or equivalent experience.
• Proficient with Windows and Microsoft 365 (Office 365).
• Experience supporting mobile devices (iOS/Android).
• Knowledge of Canon printers and uniFLOW.
• Understanding of networks, VLANs and Wi‑Fi.
• ITIL/ITSM knowledge.
• Familiarity with Active Directory, Entra and Exchange Online or willingness to learn.
• Able to explain technical concepts to non-technical users.
• Proactive approach to solving problems and collaborating with colleagues.
• Languages: French (C1), Dutch (C1), English (C1).

Responsibilities

• Resolve technical issues for employees, remotely and in person.
• Prepare IT equipment and onboarding for new joiners.
• Support meeting room technology.
• Manage incidents and service requests through to resolution.
• Collaborate with infrastructure and IT teams to improve services.
• Document solutions and share knowledge to improve everyday support.

Skills

IT support experience

Problem solving

Clear communication

Non-technical explanations

Proactive approach

French

Dutch

English

IT literacy

Education

Bachelor's degree in IT or equivalent experience

Tools

Windows

Microsoft 365 (Office 365)

Active Directory

Entra

Exchange Online

iOS

Android

Canon printers

uniFLOW

VLANs

Wi-Fi

ITIL/ITSM

Job description

We're looking for an IT support technician to be a visible point of contact for employees. You'll combine hands-on troubleshooting with incident management across PCs, mobile devices and meeting room technology.

What you'll do

• Resolve technical issues for employees, remotely and in person.
• Prepare IT equipment and support onboarding for new joiners.
• Support meeting room technology.
• Manage incidents and service requests through to resolution.
• Work with infrastructure and other IT teams to improve services.
• Document solutions and share knowledge to improve everyday support.

What you bring

• At least three years of IT support or service desk experience.
• A bachelor's degree in IT or equivalent experience.
• Practical knowledge of Windows and Microsoft 365 (Office 365).
• Experience supporting mobile devices, including iOS and Android tablets.
• Knowledge of Canon printers and uniFLOW.
• Understanding of networks, including VLANs and Wi-Fi.
• Knowledge of ITIL and ITSM.
• Knowledge of Active Directory, Entra and Exchange Online, or willingness to learn.
• Ability to explain technical concepts clearly to non-technical users.
• A proactive approach to solving problems and working with colleagues.
• French, C1.
• Dutch, C1.
• English, C1.