IT Support (LV1/LV2)/Dedicated Service Desk Agent/Incident Analyst/Problem Solver - European Institution

NTT DATA Europe & Latam; Brussel; On-site; EUR 42,000 - 66,000; Full time

Benefits offered by this job

Insurances

Meal vouchers

Attractive salary and benefits

Job summary

NTT DATA Europe & Latam in Brussels is seeking an IT Support professional to handle LV1/LV2 incidents for a European Institution. The role covers remote and on-site support, incident analysis, and VIP end-user liaison in a fast-paced, international environment.

Required are 3+ years of relevant experience, fluency in English and French, and IT skills (Windows, AD, MS Office). The office is in Brussels with a full-time schedule and competitive compensation package.

Qualifications

• Minimum of 3 years of relevant professional experience.
• ITIL V4 Foundation certification would be an asset.
• Experience with PC environments and remote/on-site support.

Responsibilities

• Receive calls and emails as first-line liaison.
• Act as single point of contact for end-users (VIP).
• Conduct incident analysis to ensure effective resolution.
• Prioritize first- and second-line interactions for high first call resolution.
• Maintain meticulous records of incident and problem information.
• Provide remote and on-site expert support to deliver timely solutions.
• Assist with reconfiguration and installation of PC environments.

Skills

Fluent English

Fluent French

Tools

Windows

Active Directory

MS Office

Job description

NTT DATA - a part of NTT Group - is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. NTT DATA enables clients, as well as society, to move confidently into the digital future. We are committed to our clients' long-term success and combine global reach with local client attention to serve them in over 50 countries. Visit us at nttdata.com.

Role: IT Support (LV1/LV2)/Dedicated Service Desk Agent/Incident Analyst/Problem Solver - European Institution Location: Brussels, Belgium - European Institution

Responsibilities

Following tasks will be performed by external service provider:

• Receiving calls and emails, first-line customer liaison.
• Single Point of Contact for end-users (VIP)
• Conduct swift incident analysis to ensure effective resolution.
• Prioritize first and second-line customer interactions for outstanding first call resolution rates.
• Maintain meticulous records of incident and problem information.
• Provide expert support remotely and on-site to deliver timely solutions.
• Play a pivotal role in reconfiguration and installation of PC environments

Requirements

Following skills are required for the performance of the above listed tasks:

• Minimum of 3 year of relevant professional experience
• Fluency in both English+French mandatory both written and oral
• ITIL V4 Foundation certification would be an asset
• You have already IT skills (Windows, AD, MS Office)

Languages

• Excellent knowledge of English - Level C1 in Understanding, Speaking and Writing
• Excellent knowledge of French - Level B2 in Understanding, Speaking and Writing

Some soft skills the client will appreciate:

• Good analytical and synthesis skills, communicate effectively and know how to adapt communication to interlocutors
• Flexible, conscientious, results-oriented, proactive and critical. Someone who constantly wants to learn
• Can work independently and in a team, under pressure and with changing priorities
• Problem-solving skills
• Proactive attitude, customer oriented and results
• Rapid self-starting capability and experience in team working and working in an international/ multicultural environment

Our offer:

• You will have the opportunity to work in an international and multi-cultural environment
• You will be able to work for interesting European projects that is managed by European Commission
• You will receive a nice compensation and benefits according to your level (Freelancers are also welcome)
• We offer you an attractive salary package that matches your experience, and extra-legal benefits such as insurances, meal vouchers and others. Or a daily rate that fits your expectations
• You can count on a varied and exciting job in which autonomy and responsibility are key
• Your office will be in Brussels
• Working schedule is fulltime