IT Support Level 1 and 2

Experis Belgium; Brussel; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Experis Belgium is looking for an IT Support Technician (Level 1 & 2) to provide technical assistance across multiple sites in Brussels, Braine-l'Alleud, and Halle. The ideal candidate will troubleshoot hardware and software issues, configure and deploy devices, and maintain IT support systems effectively.

This role requires fluency in French and Dutch, a valid driver's license, and the ability to handle multiple priorities while providing outstanding customer service. Experience with Microsoft Intune and Autopilot is essential.

Qualifications

• Proven experience in Level 1 & 2 IT support roles.
• Strong knowledge of Microsoft Intune and Autopilot.
• Ability to diagnose and resolve technical issues efficiently.

Responsabilités

• Provide Level 1 and Level 2 support to users (on-site and remote).
• Troubleshoot and resolve hardware, software, and network issues.
• Travel regularly to company sites in Braine-l'Alleud and Halle.

Connaissances

Microsoft Intune

Autopilot

Troubleshooting

Customer service

Windows 10/11

Microsoft 365

Microsoft Azure

Description du poste

Job Title: IT Support Technician – Level 1 & 2

Location: Brussels (with regular travel to Braine-l'Alleud and Halle)

Contract Type: Permanent

Languages Required

• French: Fluent
• Dutch: Fluent

Driver’s License: Mandatory

Mission

As an IT Support Technician (Level 1 & 2), you will be responsible for providing technical assistance and support to end-users across multiple sites. You will handle hardware and software issues, manage device deployment, and ensure smooth operations of IT systems. You will also contribute to the configuration and maintenance of modern workplace tools, with a focus on Intune and Autopilot.

Key Responsibilities

• Provide Level 1 and Level 2 support to users (on-site and remote).
• Troubleshoot and resolve hardware, software, and network issues.
• Configure and deploy devices using Microsoft Intune and Autopilot.
• Maintain and update user profiles and device policies in Intune.
• Assist with onboarding and offboarding processes (device setup, access rights, etc.).
• Document incidents, solutions, and procedures in the ticketing system.
• Collaborate with other IT teams to elevate and resolve complex issues.
• Travel regularly to company sites in Braine-l'Alleud and Halle to provide on-site support.

Required Skills and Experience

• Proven experience in Level 1 & 2 IT support roles.
• Strong knowledge of Microsoft Intune and Autopilot.
• Good understanding of Microsoft Azure is a strong asset.
• Familiarity with Windows 10/11 environments and Microsoft 365.
• Ability to diagnose and resolve technical issues efficiently.
• Strong communication and customer service skills.
• Ability to work independently and manage priorities across multiple locations.

Additional Information

• A valid driver’s license is required due to regular travel between sites.
• The role requires fluency in French and Dutch, with a good understanding of English.