IT Support (L2)

Editx; Brussel; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Editx is seeking a dedicated IT support technician in Brussels to provide Level 1 and Level 2 support to their users. The role involves troubleshooting diverse IT equipment and collaborating with teams throughout Europe to ensure operational excellence.

The ideal candidate will have experience with Windows, M365, and various collaboration tools. Flexibility for on-call rotations and occasional out-of-hours work is required. Join us to contribute to a fast-paced professional environment.

Qualifications

• Experience in providing Level 1 and Level 2 IT support in a corporate environment.
• Proficiency in troubleshooting hardware and software issues.
• Ability to manage incidents through a ticketing system.

Responsabilités

• Provide Level1 and Level2 support for end-user environments.
• Install, configure, maintain, and troubleshoot laptops, desktops, and peripherals.
• Manage incidents through a ticketing system and ensure resolution.

Connaissances

Windows

M365

VoIP

iOS

Teams

Zoom

Webex

Description du poste

Our client is a leading international professional services organization known for its high standards, fast-paced environment, and strong commitment to internal service excellence. With a European footprint, the company relies on well-structured IT teams collaborating across multiple offices.

• Provide Level1 and Level2 support for end‑user environments (Windows, M365, IT equipment).
• Install, configure, maintain, and troubleshoot laptops, desktops, and peripherals.
• Manage incidents through a ticketing system and ensure proper resolution or escalation.
• Support network, telephony (VoIP), and mobile (iOS) issues.
• Assist with collaboration tools (Teams, Zoom, Webex) and meeting room technologies.
• Document solutions and contribute to continuous improvement initiatives.
• Collaborate with European IT teams on projects and deployments.
• Participate in on‑call rotations and occasional out‑of‑hours work for rollouts or events.