Cossel - IT Support Analyst

ictjob.be; Brussel; Sur place; EUR 32 000 - 42 000; Plein temps

Résumé du poste

ictjob.be is seeking an IT support analyst in Brussels to join an international professional environment where technology drives excellent client service. You will be part of a four-person local IT team known for collaboration, professionalism and mutual support, in a modern and prestigious working environment.

You will handle end-to-end IT support across phone, email, chat and in-person channels, resolving incidents and assisting with meetings and events, while contributing to documentation and

Responsabilités

• Provide high-quality IT support through phone, email, chat, remote assistance and face-to-face contact, while ensuring all requests are accurately logged and followed up in the ticketing system.
• Diagnose and resolve incidents related to Windows 11, Microsoft 365, Mobile devices, printers, network connectivity and business applications.
• Support all users, including senior stakeholders and Partners, with professionalism, discretion and a strong focus on business-critical needs.
• Deliver technical support for meetings, video conferences, hearings and events, including setup, testing and live assistance for audiovisual equipment.
• Contribute to IT asset management, internal documentation, service improvement initiatives and local or global IT projects.

Description du poste

IT support analyst - international legal services - brussels

Join an international professional environment where technology plays a key role in delivering outstanding service to clients. You will become part of an excellent local IT team of four people, known for its collaborative spirit, professionalism and strong sense of mutual support. The company genuinely cares about employee well-being and offers a modern, prestigious and truly impressive working environment.

Your responsibilities

• Provide high-quality IT support through phone, email, chat, remote assistance and face-to-face contact, while ensuring all requests are accurately logged and followed up in the ticketing system.


• Diagnose and resolve incidents related to Windows 11, Microsoft 365, Mobile devices, printers, network connectivity and business applications.


• Support all users, including senior stakeholders and Partners, with professionalism, discretion and a strong focus on business-critical needs.


• Deliver technical support for meetings, video conferences, hearings and events, including setup, testing and live assistance for audiovisual equipment.


• Contribute to IT asset management, internal documentation, service improvement initiatives and local or global IT projects.