IT Support (L2)

Jobat; Brussel; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

Jobat is seeking a support technician to provide Level 1 and Level 2 IT assistance for end-users in Brussels. The role involves troubleshooting Windows and M365 environments, managing incidents, and supporting network and telephony issues.

The ideal candidate will be experienced with collaboration tools like Teams and Zoom, and must be willing to participate in on-call rotations. A commitment to continuous improvement and teamwork is essential.

Qualifications

• Experience in providing Level 1 and Level 2 support for IT environments.
• Proficiency in installing and troubleshooting laptops and peripherals.
• Ability to manage incidents effectively.

Responsabilités

• Provide technical support for end-users.
• Install and configure hardware and software.
• Document solutions for continuous improvement.

Connaissances

Level 1 and Level 2 IT support

Windows and M365 environments

Troubleshooting skills

Collaboration tools (Teams, Zoom, Webex)

Outils

Ticketing systems

VoIP technologies

Mobile devices (iOS)

Description du poste

Our client is a leading international professional services organization known for its high standards, fast-paced environment, and strong commitment to internal service excellence. With a European footprint, the company relies on well-structured IT teams collaborating across multiple offices.

Jobomschrijving

• Provide Level 1 and Level 2 support for end-user environments (Windows, M365, IT equipment).
• Install, configure, maintain, and troubleshoot laptops, desktops, and peripherals.
• Manage incidents through a ticketing system and ensure proper resolution or escalation.
• Support network, telephony (VoIP), and mobile (iOS) issues.
• Assist with collaboration tools (Teams, Zoom, Webex) and meeting room technologies.
• Document solutions and contribute to continuous improvement initiatives.
• Collaborate with European IT teams on projects and deployments.
• Participate in on-call rotations and occasional out-of-hours work for rollouts or events.