Global IT Support Specialist (L1–L2)

Keystone Solutions; Brussel Hoofdstad; Sur place; EUR 42 000 - 56 000; Plein temps

Résumé du poste

Keystone Solutions seeks a proactive IT Support Officer (Level 1 & 2) to deliver frontline and second-line IT support from Brussels HQ. You will assist internal users across 9 countries, handling incidents, user accounts, and escalations while maintaining documentation and knowledge sharing.

On-site presence is required at least 3 days a week. Ideal candidates demonstrate strong Microsoft 365 knowledge, Windows/AD expertise, and good communication skills in English; French/Dutch is a plus.

Qualifications

• Microsoft 365 suite and Office apps proficiency required.
• Familiarity with Windows environments, Active Directory, and hardware troubleshooting.
• Basic networking knowledge (TCP/IP, DNS) is a plus.
• Fluent English; French and/or Dutch a plus given the footprint.

Responsabilités

• Incident management: act as first responder to IT support requests; log and prioritize via ITSM.
• Troubleshooting: fix issues across desktops, laptops, printers, mobile devices, and basic network connectivity.
• Microsoft 365 support: day-to-day support for Outlook, Teams, SharePoint, OneDrive, Office apps; manage user accounts.
• Account & Access management: handle user lifecycle tasks including password resets in a hybrid environment.
• Software support: installations, configurations, and updates for Windows and Office environments.
• Escalation: escalate complex issues to Level 3 with clear documentation.
• Documentation: maintain records and contribute to internal knowledge base.
• Customer service: provide patient, friendly, efficient support across 9 countries.

Connaissances

Microsoft 365

Windows environments

Active Directory

Networking basics

Azure/Intune

Outils

Azure

Intune

Endpoint management tools

Description du poste

Keystone Solutions seeks a proactive IT Support Officer (Level 1 & 2) to deliver frontline and second-line IT support from Brussels HQ. You will assist internal users across 9 countries, handling incidents, user accounts, and escalations while maintaining documentation and knowledge sharing.

On-site presence is required at least 3 days a week. Ideal candidates demonstrate strong Microsoft 365 knowledge, Windows/AD expertise, and good communication skills in English; French/Dutch is a plus.