IT Support Engineers & Tech Specialists — Onsite & Field

Hexowa Technologies Ltd

Oost-Vlaanderen

Sur place

EUR 32 000 - 52 000

Plein temps

14 jours+

Générateur de candidature

Une candidature sur mesure pour ce poste — un CV et une lettre de motivation personnalisés qui correspondent à l’offre.

Passez les filtres ATS

Résumé du poste

Hexowa Technologies Ltd is expanding its European operations and is hiring 26 IT support professionals to join the Gent team in Belgium. Roles cover onsite & field support, service desk, desktop support, and infrastructure assistance across end users, networks, and data center operations.

Successful candidates will provide high-quality IT support, troubleshoot issues, and collaborate with technical teams to ensure service excellence.

Qualifications

Experience in IT support, service desk, desktop support, network support, EUC, or data center operations.
Strong troubleshooting and problem-solving skills.
Knowledge of Windows operating systems and Microsoft Office applications.
Experience supporting desktops, laptops, printers, and end-user devices.
Understanding of networking fundamentals including TCP/IP, DNS, DHCP, LAN, and Wi-Fi technologies.
Experience working with incident management and service request ticketing systems.
Familiarity with Active Directory, user administration, and access management.
Strong customer service and communication skills.
Ability to work independently and within a team environment.
Strong documentation and reporting skills.
Willingness to work onsite and travel locally if required.
Fluent English communication skills; additional European language skills are advantageous.

Responsabilités

Provide first-line and second-line technical support for hardware, software, and network-related issues.
Diagnose, troubleshoot, and resolve end-user incidents within agreed service levels.
Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
Support Microsoft Windows operating systems, productivity applications, and enterprise software.
Perform IMAC activities, including device deployment, relocation, upgrades, and replacements.
Monitor and maintain network connectivity, switches, routers, and related infrastructure where applicable.
Support data center operations, rack-and-stack activities, cabling, and hardware troubleshooting.
Manage user accounts, permissions, and access requests.
Document incidents, service requests, and technical solutions within ticketing systems.
Escalate complex issues to specialized technical teams when required.
Deliver excellent customer service and technical assistance to end users.
Ensure compliance with operational procedures, security standards, and organizational policies.