IT Support Engineers & Technology Support Specialists (26 Open Positions) | Hexowa Technologies Ltd | Gent, Belgium

Hexowa Technologies Ltd; Oost-Vlaanderen; Sur place; EUR 32 000 - 52 000; Plein temps

Résumé du poste

Hexowa Technologies Ltd is expanding its European operations and is hiring 26 IT support professionals to join the Gent team in Belgium. Roles cover onsite & field support, service desk, desktop support, and infrastructure assistance across end users, networks, and data center operations.

Successful candidates will provide high-quality IT support, troubleshoot issues, and collaborate with technical teams to ensure service excellence.

Qualifications

• Experience in IT support, service desk, desktop support, network support, EUC, or data center operations.
• Strong troubleshooting and problem-solving skills.
• Knowledge of Windows operating systems and Microsoft Office applications.
• Experience supporting desktops, laptops, printers, and end-user devices.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, LAN, and Wi-Fi technologies.
• Experience working with incident management and service request ticketing systems.
• Familiarity with Active Directory, user administration, and access management.
• Strong customer service and communication skills.
• Ability to work independently and within a team environment.
• Strong documentation and reporting skills.
• Willingness to work onsite and travel locally if required.
• Fluent English communication skills; additional European language skills are advantageous.

Responsabilités

• Provide first-line and second-line technical support for hardware, software, and network-related issues.
• Diagnose, troubleshoot, and resolve end-user incidents within agreed service levels.
• Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
• Support Microsoft Windows operating systems, productivity applications, and enterprise software.
• Perform IMAC activities, including device deployment, relocation, upgrades, and replacements.
• Monitor and maintain network connectivity, switches, routers, and related infrastructure where applicable.
• Support data center operations, rack-and-stack activities, cabling, and hardware troubleshooting.
• Manage user accounts, permissions, and access requests.
• Document incidents, service requests, and technical solutions within ticketing systems.
• Escalate complex issues to specialized technical teams when required.
• Deliver excellent customer service and technical assistance to end users.
• Ensure compliance with operational procedures, security standards, and organizational policies.

Connaissances

Troubleshooting

Customer service

Communication

Teamwork

Documentation

Independent work

Incident management

Outils

Windows OS

Microsoft Office

Active Directory

SCCM

Intune

Azure Active Directory

Ticketing systems

Description du poste

Job Title: IT Support Engineers & Technology Support Specialists (26 Open Positions) | Hexowa Technologies Ltd | Gent, Belgium

Recruiting Company: Hexowa Technologies Ltd

Job Location: Gent, Belgium

Job Type: Full-Time | Onsite & Field Support Opportunities

Company Website: https://hexowa.com

Number of Open Positions: 26

Hiring Categories

• IT Support Engineer (Onsite & Field)
• Service Desk / Helpdesk Engineer
• Desktop Support Engineer
• Network Support Engineer
• Data Center Support Engineer
• End User Computing (EUC) Engineer
• IT Technician - IMAC & Deployment

Position Summary

Hexowa Technologies Ltd is expanding its European operations and is seeking 26 skilled IT support professionals to join its growing team in Gent, Belgium. These opportunities span multiple technical support disciplines and offer candidates the chance to work in dynamic enterprise environments supporting end users, infrastructure, networks, and data center operations while building a rewarding international career.

Detailed Job Description

As part of Hexowa Technologies Ltd’s global technology services team, successful candidates will play a key role in delivering high-quality IT support services across enterprise environments. Depending on the position, responsibilities may involve desktop support, service desk operations, network troubleshooting, data center services, end-user computing, and IMAC (Install, Move, Add, Change) activities. You will work closely with customers, technical teams, and business stakeholders to ensure service excellence, operational continuity, and user satisfaction. The ideal candidates will possess strong technical troubleshooting skills, customer service orientation, and the ability to operate effectively within structured IT service management environments. This is an excellent opportunity for IT professionals seeking international exposure and career growth within a fast-growing global technology organization.

Key Responsibilities

• Provide first-line and second-line technical support for hardware, software, and network-related issues.
• Diagnose, troubleshoot, and resolve end-user incidents within agreed service levels.
• Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
• Support Microsoft Windows operating systems, productivity applications, and enterprise software.
• Perform IMAC activities, including device deployment, relocation, upgrades, and replacements.
• Monitor and maintain network connectivity, switches, routers, and related infrastructure where applicable.
• Support data center operations, rack-and-stack activities, cabling, and hardware troubleshooting.
• Manage user accounts, permissions, and access requests.
• Document incidents, service requests, and technical solutions within ticketing systems.
• Escalate complex issues to specialized technical teams when required.
• Deliver excellent customer service and technical assistance to end users.
• Ensure compliance with operational procedures, security standards, and organizational policies.

Required Qualifications & Skills

• Experience in IT support, service desk, desktop support, network support, EUC, or data center operations.
• Strong troubleshooting and problem-solving skills.
• Knowledge of Windows operating systems and Microsoft Office applications.
• Experience supporting desktops, laptops, printers, and end-user devices.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, LAN, and Wi-Fi technologies.
• Experience working with incident management and service request ticketing systems.
• Familiarity with Active Directory, user administration, and access management.
• Strong customer service and communication skills.
• Ability to work independently and within a team environment.
• Strong documentation and reporting skills.
• Willingness to work onsite and travel locally if required.
• Fluent English communication skills; additional European language skills are advantageous.

Nice-to-Have Skills

• ITIL Foundation certification.
• Microsoft certifications related to desktop, endpoint, or cloud technologies.
• Experience supporting enterprise networking environments.
• Exposure to data center operations and infrastructure support.
• Experience with SCCM, Intune, Azure Active Directory, or endpoint management platforms.