IT Support Engineer - Fast, Flexible Tech Troubleshooter

Aerospacelab, Inc.; Henegouwen; Sur place; EUR 38 000 - 60 000; Plein temps

Résumé du poste

Aerospacelab, Inc. is seeking an IT Support Engineer to respond promptly to helpdesk calls, advise users, and manage tickets end-to-end in a fast-paced environment.

You will perform CMDB updates, user rights management, device preparation, and support Windows, Linux, and Apple platforms. Fluency in French and English is required; willingness to learn is essential for growth in a dynamic team.

Qualifications

• Strong working knowledge of computer systems, hardware, and software.
• Good problem-solving, analytical, and team-working skills.
• Excellent communication and interpersonal skills.
• An openness to learning new technologies.
• Stress tolerance.
• Knowledge of French and English.

Responsabilités

• Responding promptly to user helpdesk calls and advising them accurately on action to take.
• Ensure a rigorous and daily follow‑up of calls from recording to resolution, respecting deadlines and sharing information with infrastructure teams or colleagues.
• Ensure weekly reporting of call‑handling statistics to improve service quality.
• Execute CMDB update tasks after incident resolutions and change implementations.
• User-rights management.
• Follow established processes and procedures.
• Propose and improve Knowledge Base articles.
• Reinforce the Proximity team during exceptional workload.
• Laptop and Desktop preparation and configuration.
• Basic server and infrastructure tasks.
• Ensure proper use of the ticketing tools (problem identification, classification, recording and follow‑up).
• Report complex or unresolved incidents to the infrastructure team and/or service manager.

Connaissances

Troubleshooting

Analytical skills

Teamwork

Communication

Learning mindset

Stress tolerance

French & English

Outils

Microsoft Office 365

Teams

Skype

Zoom

VPN

Antivirus protection

Linux

macOS/iPadOS/iOS

Description du poste

Aerospacelab, Inc. is seeking an IT Support Engineer to respond promptly to helpdesk calls, advise users, and manage tickets end-to-end in a fast-paced environment.

You will perform CMDB updates, user rights management, device preparation, and support Windows, Linux, and Apple platforms. Fluency in French and English is required; willingness to learn is essential for growth in a dynamic team.