IT Support Engineer: 365, AD & Remote Access

Meerab Group; Brussel Hoofdstad; On-site; EUR 40,000 - 60,000; Full time

Job summary

Meerab Group is seeking an IT Support Engineer to join our team in Brussels. The role focuses on first-line support, incident handling, and ensuring smooth operation of Microsoft 365 and network services.

You will provide initial user support, perform network patching, and administer Active Directory while coordinating with teams on remote access and videoconferencing setups. Fluency in English and French is required.

Qualifications

• 5+ years of ServiceNow experience.
• Fluent in English and French.
• Strong Windows 10/11 expertise.
• Experience with Microsoft 365 administration and Active Directory.
• Familiar with network patching, MDM, and remote access troubleshooting.

Responsibilities

• Provide initial user support and troubleshoot incidents.
• Perform network patching at locations and in technical rooms.
• Support Microsoft 365 apps and manage mobile devices via MDM.
• Administer Active Directory: provisioning, groups, passwords.
• Conduct IT asset inventory and data wiping per policies.
• Assist with remote access, videoconferencing, and Webex/Web-streaming support.

Skills

ServiceNow experience

English & French fluency

Windows 10/11 expertise

Microsoft 365 administration

Active Directory management

MDM & remote access troubleshooting

Tools

Webex

WipeDrive

Job description

Meerab Group is seeking an IT Support Engineer to join our team in Brussels. The role focuses on first-line support, incident handling, and ensuring smooth operation of Microsoft 365 and network services.

You will provide initial user support, perform network patching, and administer Active Directory while coordinating with teams on remote access and videoconferencing setups. Fluency in English and French is required.