IT Support Analyst — Flexible Hours, AV & Cloud Tools

A&O Shearman; Brussel; Sur place; EUR 42 000 - 56 000; Plein temps

Résumé du poste

A&O Shearman operates its IT team from Brussels and Antwerp, with the IT Analyst role serving as the first line of technical support to maintain seamless IT operations. Based in Belgium, you will handle incident resolution, service requests and contribute to regional IT initiatives.

You will oversee audiovisual systems and assist with local network management, while helping business-service teams maintain their technical setups in Antwerp.

Qualifications

• Experience in a IT support role or service desk environment.
• Strong customer-facing communication skills.
• Good knowledge of Windows/macOS and standard office software.
• Willingness to support audiovisual and network-related tasks.

Responsabilités

• Follow up and escalate service desk tickets and requests (new joiner, leaver, etc).
• Deliver desk-side support to the employees and clients of the firm.
• Hands-on support to ensure the smooth organisation of meetings and events.
• Assist onboarding of new joiners and guide setup of our systems and devices.
• Maintain device rental inventory up to date.
• Join a dedicated team and gain expert knowledge on internal support systems.

Connaissances

Customer service

English

Dutch

Organisational skills

Teamwork

Time management

Outils

Microsoft Office 365

Microsoft Azure

Cisco Call Manager

iManage

Audio visual equipment

Description du poste

A&O Shearman operates its IT team from Brussels and Antwerp, with the IT Analyst role serving as the first line of technical support to maintain seamless IT operations. Based in Belgium, you will handle incident resolution, service requests and contribute to regional IT initiatives.

You will oversee audiovisual systems and assist with local network management, while helping business-service teams maintain their technical setups in Antwerp.