AV & Conference Tech Support Specialist I

Alsena; Brussel; Sur place; EUR 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

Multicultural environment

International projects

Résumé du poste

Alsena in Brussels is seeking an Audio-Visual & Collaboration Technician – Level 1 for a long-term European institution project. You will provide first-level support, set up AV and conference systems, assist users, troubleshoot issues, and manage incidents in a multicultural environment.

Responsibilities include preparing meeting rooms, configuring DSP and video conferencing systems, documenting interventions, and supporting meetings from local or central control rooms.

Qualifications

• Up to 3 years of relevant professional experience, including the third year.
• Strong knowledge of audiovisual, IT and multimedia technologies.
• Experience with audiovisual systems used in professional meeting and conference environments.
• Experience with video conferencing, DSP systems, corporate meeting solutions and streaming services.
• Proficient with ticketing or incident management software.

Responsabilités

• Provide first‑level technical support for audiovisual equipment in meeting and conference rooms.
• Troubleshoot and resolve issues related to AV& C systems.
• Set up and configure interpretation and conference systems.
• Configure and operate complex audiovisual and conference systems.
• Prepare audiovisual equipment and meeting rooms before meetings and conferences.
• Provide technical assistance during meetings when required.
• Guide users in the correct use of audiovisual systems and equipment.
• Manage AV‑related incidents according to established internal procedures and workflows.
• Document incidents, technical interventions and resolutions.
• Organize and contribute to technical reporting.
• Participate in user, service and project meetings.
• Provide support from local or central control rooms when required.

Connaissances

Audiovisual Systems

AV Technical Support

AV Troubleshooting

Conference & Interpretation Systems

DSP Systems

Recording Equipment

Streaming Services

Soft Codecs

Remote Meeting Platforms

Ticketing Systems

Control Room Operations

Technical Reporting

Customer Support

Problem Solving

Description du poste

Alsena in Brussels is seeking an Audio-Visual & Collaboration Technician – Level 1 for a long-term European institution project. You will provide first-level support, set up AV and conference systems, assist users, troubleshoot issues, and manage incidents in a multicultural environment.

Responsibilities include preparing meeting rooms, configuring DSP and video conferencing systems, documenting interventions, and supporting meetings from local or central control rooms.