IT Service Desk Team Lead — Hybrid & Global Support

Televic; Izegem; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Home working policy (2 days/week)

Televic Bonus Plan

Legal benefits

Job summary

Televic, headquartered in Izegem, is seeking an IT Service Desk Team Lead to blend hands-on IT support with team coordination across our international organization. Based at our Izegem HQ, you will support colleagues across Belgium and beyond, acting as an escalation point for complex issues and driving service excellence.

You will guide a team, optimize incident handling, and contribute to improving IT service management, automation, and AI-powered support.

Qualifications

• Bachelor’s degree in IT or equivalent through experience.
• Proven experience in IT support or service delivery, preferably in a senior or team lead role.
• Strong knowledge of Microsoft 365, Windows, Entra ID/Active Directory and Intune.
• Experience resolving second-line support issues independently.
• Experience working with external IT vendors or managed service providers.
• Interest in automation and AI tooling for service desks.
• Strong communication, organizational and problem-solving skills.
• Experience in an R&D or engineering environment is a plus.

Responsibilities

• Handle and resolve first- and second-line IT incidents and service requests for colleagues across multiple locations.
• Act as the escalation point for complex technical issues.
• Support our Microsoft ecosystem, including Microsoft 365, Entra ID, Active Directory, Intune, Teams and Windows.
• Coordinate the day-to-day operations of the service desk, monitor priorities and service levels, and coach service desk colleagues across our international sites.
• Manage relationships with external IT support providers and ensure high-quality service delivery.
• Drive improvements in IT service management, knowledge sharing, automation and AI-supported support solutions.
• Contribute to international infrastructure and workplace IT projects, such as hardware refreshes, network rollouts and new-site setups.

Skills

IT support

Team lead

Service delivery

Automation

AI tooling

Communication

Problem solving

Education

Bachelor’s degree in IT

Tools

Microsoft 365

Entra ID

Active Directory

Intune

Microsoft Teams

Windows

Job description

Televic, headquartered in Izegem, is seeking an IT Service Desk Team Lead to blend hands-on IT support with team coordination across our international organization. Based at our Izegem HQ, you will support colleagues across Belgium and beyond, acting as an escalation point for complex issues and driving service excellence.

You will guide a team, optimize incident handling, and contribute to improving IT service management, automation, and AI-powered support.