Global IT Service Desk Team Lead — Automation & Growth

Televic-Rail; Kachtem; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Home working

Bonus plan

Legal benefits

Team events

Job summary

Televic-Rail seeks an experienced IT Service Desk Team Lead to combine hands-on technical support with team coordination and service desk leadership. You will support users across our international organization and serve as an escalation point for complex issues.

You will be based at our Izegem headquarters and work closely with colleagues and external IT partners supporting locations in Belgium, Germany, Bulgaria and the United States.

Qualifications

• Bachelor's degree in IT or equivalent through experience.
• Proven experience in IT support or service delivery, preferably in a senior or team lead role.
• Strong knowledge of Microsoft 365, Windows, Entra ID / Active Directory and Intune.
• Experience resolving second-line support issues independently.
• Experience working with external IT vendors or managed service providers.
• Interest in automation and curious to explore what AI tooling can do for a service desk.
• Strong communication, organizational and problem-solving skills.
• Fluent in English.
• Experience in an R&D or engineering environment is a plus.

Responsibilities

• Handle and resolve first- and second-line IT incidents and service requests for colleagues across multiple locations.
• Act as the escalation point for complex technical issues.
• Support our Microsoft ecosystem, including Microsoft 365, Entra ID, Active Directory, Intune, Teams and Windows.
• Coordinate the day-to-day operations of the service desk, monitor priorities and service levels, and coach service desk colleagues across our international sites.
• Manage relationships with external IT support providers and ensure high-quality service delivery.
• Drive improvements in IT service management, knowledge sharing, automation and AI-supported support solutions.
• Contribute to international infrastructure and workplace IT projects, such as hardware refreshes, network rollouts and new-site setups.

Skills

IT support

Team lead

Microsoft 365

Active Directory

Entra ID

Intune

Windows

Automation

AI tooling

Communication

English

Education

Bachelor's degree in IT or equivalent

Tools

Microsoft 365 admin tools

Job description

Televic-Rail seeks an experienced IT Service Desk Team Lead to combine hands-on technical support with team coordination and service desk leadership. You will support users across our international organization and serve as an escalation point for complex issues.

You will be based at our Izegem headquarters and work closely with colleagues and external IT partners supporting locations in Belgium, Germany, Bulgaria and the United States.