Global Technical Support Engineer — Training & Testing

Televic Group; Izegem; Sur place; EUR 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Attractive salary

Televic Bonus Plan

Teamwork-driven environment

Focus on innovation

Résumé du poste

Televic Group in Izegem is hiring a curious Technical Support Engineer to provide exceptional customer support and deliver training on their advanced conferencing solutions. You will work closely with product management and R&D teams for high-end international clients.

The role requires a Bachelor’s degree in Computer Science or a related field, along with strong troubleshooting skills and experience in customer support. An attractive salary and Televic Bonus Plan await you.

Qualifications

• Proven experience in a customer success or technical support role.
• Strong technical troubleshooting and problem-solving skills.
• Experience in testing and quality assurance processes.

Responsabilités

• Provide advanced technical support and resolve customer issues efficiently.
• Identify product training needs and conduct training sessions.
• Design test procedures and scenarios based on customer feedback.
• Analyze system usage data to identify patterns and areas for improvement.
• Collaborate with product management and R&D teams.

Connaissances

Technical troubleshooting

Customer communication

Data analysis

Training delivery

Formation

Bachelor's degree in Computer Science, Engineering, or a related field

Description du poste

Televic Group in Izegem is hiring a curious Technical Support Engineer to provide exceptional customer support and deliver training on their advanced conferencing solutions. You will work closely with product management and R&D teams for high-end international clients.

The role requires a Bachelor’s degree in Computer Science or a related field, along with strong troubleshooting skills and experience in customer support. An attractive salary and Televic Bonus Plan await you.