Global IT Service Desk Lead — Hybrid, Growth & Innovation

Televic Rail; Izegem; On-site; EUR 52,000 - 72,000; Full time

Benefits offered by this job

Flexible work policy

Home working 2 days a week

Personalized Televic Bonus Plan

Legal benefits

Job summary

Televic Rail is seeking an IT Service Desk Team Lead based in Izegem to combine hands-on technical support with team leadership and service desk management across our international sites.

You will handle first- and second-line incidents, act as escalation point, and coordinate daily operations while driving improvements in IT service delivery. Fluency in English and strong communication are essential.

Qualifications

• Bachelor's degree in IT or equivalent through experience.
• Proven experience in IT support or service delivery, preferably in a senior or team lead role.
• Strong knowledge of Microsoft 365, Windows, Entra ID / Active Directory and Intune.
• Experience resolving second-line support issues independently.
• Experience working with external IT vendors or managed service providers.
• Interest in automation and AI tooling for a service desk.
• Strong communication, organizational and problem-solving skills.
• Fluent in English.
• Experience in an R&D or engineering environment is a plus.

Responsibilities

• Handle and resolve first- and second-line IT incidents and service requests for colleagues across multiple locations.
• Act as the escalation point for complex technical issues.
• Support our Microsoft ecosystem, including Microsoft 365, Entra ID, Active Directory, Intune, Teams and Windows.
• Coordinate the day-to-day operations of the service desk, monitor priorities and service levels, and coach service desk colleagues across our international sites.
• Manage relationships with external IT support providers and ensure high-quality service delivery.
• Drive improvements in IT service management, knowledge sharing, automation and AI-supported support solutions.
• Contribute to international infrastructure and workplace IT projects, such as hardware refreshes, network rollouts and new-site setups.

Skills

IT support

Service delivery

Team leadership

Microsoft 365

Entra ID / AD

Intune

Automation

AI tooling

English fluency

Communication skills

Education

Bachelor's degree in IT

Tools

Intune

Azure AD

Job description

Televic Rail is seeking an IT Service Desk Team Lead based in Izegem to combine hands-on technical support with team leadership and service desk management across our international sites.

You will handle first- and second-line incidents, act as escalation point, and coordinate daily operations while driving improvements in IT service delivery. Fluency in English and strong communication are essential.