Junior Infrastructure Service Delivery Lead

Accenture PLC; Brussel Hoofdstad; Hybrid; EUR 42,000 - 65,000; Full time

Benefits offered by this job

13th month + holiday allowance

Holidays 20+12

Laptop and smartphone

Hospitalization insurance

Bonus program

Training & learning opportunities

Green mobility program

Flexrewards

Discount program

Employee shares purchase plan

Eco-cheques

Job summary

Accenture is seeking a Junior Infrastructure Service Delivery Lead in Belgium to contribute to the operational management of IT infrastructure services, ensuring SLAs are met. You will coordinate technical teams, prepare performance reports, and track continuous service improvements, including AI-first practices to boost efficiency and user experience.

This entry-point role helps develop ITSM, cloud service management, and client relationships within a high-volume consulting and managed services

Qualifications

• Understanding of ITIL principles: Incident, Problem, Change, and Service Level Management.
• Familiarity with ITSM tools such as ServiceNow or Jira Service Management.
• Basic knowledge of IT infrastructure components: servers, networking, cloud, and end-user computing.
• Strong organisational skills and ability to manage multiple priorities in a dynamic environment.
• Excellent communication and stakeholder management skills.
• Analytical mindset for interpreting service performance data and identifying trends.
• Customer-focused attitude with a strong commitment to service quality.

Responsibilities

• Support the monitoring and management of IT infrastructure service delivery against defined SLAs.
• Coordinate with technical teams (cloud, networking, workplace) for incident and problem resolution.
• Assist in preparing service performance reports and dashboards for internal and client stakeholders.
• Participate in service review meetings and contribute to the tracking of continuous improvement action plans.
• Support the management of service requests, changes, and escalations through ITSM platforms (ServiceNow, Jira SM).
• Maintain service delivery documentation: process guides, knowledge base articles, and SOPs.
• Contribute to onboarding activities for new infrastructure service contracts.
• Gather client feedback and identify areas for service quality enhancement.
• Track service improvement initiatives and contribute to their implementation.
• Collaborate with technical teams and vendors to ensure operational continuity.

Skills

ITIL basics

Stakeholder mgmt

Communication

Analytical mindset

Client-facing

Education

ITIL 4 Foundation

Cloud fundamentals cert

CSA (ServiceNow)

CAPM

Tools

ServiceNow

Jira Service Management

Grafana

Datadog

Dynatrace

Job description

The role

As a Junior Infrastructure Service Delivery Lead, you will contribute to the operational management of IT infrastructure services delivered to our clients, ensuring that services meet contractual Service Level Agreements (SLAs). You will support the coordination of technical teams, the preparation of service performance reports, and the tracking of continuous service improvement initiatives. You will also support the adoption of AI-first delivery practices, embedding AI, GenAI, AIOps, and intelligent automation into service operations to enhance efficiency, service quality, and user experience.

This role is an excellent entry point for professionals looking to develop ITSM, cloud service management, and client relationship skills within a high-volume consulting and managed services environment.

Key Responsibilities

• Support the monitoring and management of IT infrastructure service delivery against defined SLAs.
• Coordinate with technical teams (cloud, networking, workplace) for incident and problem resolution.
• Assist in preparing service performance reports and dashboards for internal and client stakeholders.
• Participate in service review meetings and contribute to the tracking of continuous improvement action plans.
• Support the management of service requests, changes, and escalations through ITSM platforms (ServiceNow, Jira SM).
• Maintain service delivery documentation: process guides, knowledge base articles, and SOPs.
• Contribute to onboarding activities for new infrastructure service contracts.
• Gather client feedback and identify areas for service quality enhancement.
• Track service improvement initiatives and contribute to their implementation.
• Collaborate with technical teams and vendors to ensure operational continuity.

Who We Are

Accenture is a leading global professional services company that helps organizations build their digital core, optimize operations, accelerate growth and enhance services. We combine deep industry expertise with advanced technology capabilities in cloud, data & AI, security and intelligent platforms.

In Belgium and Luxembourg, our teams work with leading organizations across the public and private sectors to drive innovation, improve business performance and deliver meaningful outcomes through technology.

Within the Intelligent Infrastructure Services practice, part of Digital Core Reinvention, you will join a team of specialists dedicated to transforming the technology foundations of our clients. Our scope spans cloud architecture and migration, AI applied to infrastructure, managed service excellence and digital workplace transformation.

Your profile

Language Requirements

• Fluency in English and French and/or Dutch is required.
• Ability to work effectively in an international and multicultural environment.

Required Skills

• Understanding of ITIL principles: Incident, Problem, Change, and Service Level Management.
• Familiarity with ITSM tools such as ServiceNow or Jira Service Management.
• Basic knowledge of IT infrastructure components: servers, networking, cloud, and end-user computing.
• Strong organisational skills and ability to manage multiple priorities in a dynamic environment.
• Excellent communication and stakeholder management skills.
• Analytical mindset for interpreting service performance data and identifying trends.
• Customer-focused attitude with a strong commitment to service quality.

Preferred Skills

• Exposure to cloud infrastructure services (AWS, Azure, or GCP).
• Basic knowledge of DevOps or Agile delivery methodologies.
• Experience with monitoring and observability tools (Grafana, Datadog, Dynatrace).
• Familiarity with vendor management or supplier governance processes.
• Experience in a client-facing IT support or service desk role.

Relevant Certifications

• ITIL 4 Foundation.
• Industry-recognized certification in cloud fundamentals and cloud operations.
• ServiceNow Certified System Administrator (CSA) — desirable.
• Project Management: CAPM or equivalent.

Additional Requirements

• Candidates must be citizens of a NATO member country.
• Candidates must be eligible to work in Belgium.

Our offer

At Accenture, we are committed to creating an inclusive and supportive workplace that values diversity and promotes growth for all. As you join our global company with a world-class brand and reputation, we want to assure you that you will be part of a vibrant, diverse workplace culture. We firmly believe in openness and honesty, fairness and equality, and we celebrate the unique contributions of every individual. We are dedicated to getting to know the real you and supporting your personal and professional growth, so you can excel in whatever you’re great at. At Accenture, learning is a continuous journey, and we provide numerous learning opportunities, both formal and informal, to enhance your role-specific skills and expertise.

Beyond the impactful work we do for our clients and the nurturing work environment we provide, we offer a range of excellent employee benefits designed to cater to your diverse needs and well-being.

These benefits include:

• 13th month + holiday allowance: Ensuring financial stability and recognition for your hard work.
• 20 + 12 holidays: Providing ample time to recharge and spend quality moments with loved ones.
• Laptop and smartphone: Equipping you with the necessary tools to excel in your role, regardless of location.
• Hospitalization insurance and extensive group insurance package: Prioritizing your health and well-being, so you can focus on what matters most.
• Extensive level of flexibility: Allowing you to decide
• Bonus program: Recognizing and rewarding your exceptional contributions to the team’s success.
• Training & learning opportunities: Encouraging continuous growth and skill development to reach your full potential.
• Green mobility program: Supporting environmentally friendly commuting options like e-bikes, public transport, bike 2 work allowance, and more.
• Flexrewards: Empowering you to customize your rewards package with our flexible benefits tool to suit your individual needs.
• Discount program: Offering discounts at your favorite online shops, so you can enjoy life outside of work.
• Employee shares purchase plan: Providing an opportunity to become a stakeholder in the company’s success.
• Eco-cheques: Promoting sustainable living and environmentally conscious choices.
• And many more!

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.