IT Service Desk Lead

Televic Rail; Izegem; On-site; EUR 52,000 - 75,000; Full time

Benefits offered by this job

Flexible work policy – home working 2x

Televic Bonus Plan

Legal benefits

Training opportunities

Career development

Job summary

Televic Rail in Izegem is seeking an IT Service Desk Team Lead to combine hands-on technical support with team leadership and service desk governance across our international organization. You will support users, act as escalation point for complex issues, and help shape a professional, future-proof IT service desk.

You will coordinate day-to-day operations, monitor priorities and service levels, and drive improvements in IT service management, automation and AI tooling while engaging with

Qualifications

• Bachelor's degree in IT or equivalent through experience.
• Proven experience in IT support or service delivery, preferably in a senior or team lead role.
• Strong knowledge of Microsoft 365, Windows, Entra ID / Active Directory and Intune.
• Experience resolving second-line support issues independently.
• Experience working with external IT vendors or managed service providers.
• Interest in automation and AI tooling for a service desk.
• Fluent in English.
• Experience in an R&D or engineering environment is a plus.

Responsibilities

• Handle and resolve first- and second-line IT incidents and service requests for colleagues across multiple locations.
• Act as the escalation point for complex technical issues.
• Support our Microsoft ecosystem, including Microsoft 365, Entra ID, Active Directory, Intune, Teams and Windows.
• Coordinate the day-to-day operations of the service desk, monitor priorities and service levels, and coach service desk colleagues across our international sites.
• Manage relationships with external IT support providers and ensure high-quality service delivery.
• Drive improvements in IT service management, knowledge sharing, automation and AI-supported support solutions.
• Contribute to international infrastructure and workplace IT projects, such as hardware refreshes, network rollouts and new-site setups.

Skills

IT support

Service delivery

Team leadership

Microsoft 365

Windows

Entra ID / Active Directory

Intune

Automation

AI tooling

External vendors

Communication

Organizational skills

Problem-solving

English fluent

R&D environment experience

Education

Bachelor's degree in IT or equivalent

Job description

Benefits of working with us

• Become part of aninternational growing company.

• You get the chance to work onexciting and challenging projects. We never stop innovating or experimenting with new technological advances.

• A transparent career path and training possibilities.

• There are plenty of times to connect with colleagues:team buildings,company events,on-site sport sessions…

• You have the possibility to work in aflexible environment. We offer ahome working policyfor two days a week.

• In addition toan attractive salary, we offera personalized Televic Bonus Planandlegal benefits.

Explore your role with us

Are you an experienced IT professional who enjoys solving technical issues, guiding colleagues and continuously improving the way IT services are delivered?

As our IT Service Desk Team Lead, you will combine hands‑on technical support with team coordination and service desk leadership. You will support users across our international organization, act as an escalation point for more complex issues and help shape an efficient, professional and future‑proof IT service desk.

You will be based at our headquarters in Izegem and work closely with colleagues and external IT partners supporting our locations in Belgium, Germany, Bulgaria and the United States.

What will you be doing in this role?

As our IT Service Desk Team Lead, you combine hands‑on technical support with team leadership and continuous improvement across our international organization.

You will:

• Handle and resolve first- and second-line IT incidents and service requests for colleagues across multiple locations.

• Act as the escalation point for complex technical issues.

• Support our Microsoft ecosystem, including Microsoft 365, Entra ID, Active Directory, Intune, Teams and Windows.

• Coordinate the day‑to‑day operations of the service desk, monitor priorities and service levels, and coach service desk colleagues across our international sites.

• Manage relationships with external IT support providers and ensure high‑quality service delivery.

• Drive improvements in IT service management, knowledge sharing, automation and AI‑supported support solutions.

• Contribute to international infrastructure and workplace IT projects, such as hardware refreshes, network rollouts and new‑site setups.

How you can add value to our team

• Bachelor's degree in IT or equivalent through experience.

• Proven experience in IT support or service delivery, preferably in a senior or team lead role.

• Strong knowledge of Microsoft 365, Windows, Entra ID / Active Directory and Intune.

• Experience resolving second‑line support issues independently.

• Experience working with external IT vendors or managed service providers.

• Interest in automation and curious to explore what AI tooling can do for a service desk.

• Strong communication, organizational and problem‑solving skills.

• Fluent in English.

• Experience in an R&D or engineering environment is a plus.