IT Process and User Support Officer

Netcompany; Brussel Hoofdstad; Sur place; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Mobility budget or commuting allowance

Well-being activities (on premises)

Udemy for Business access

Personalized development plan

Résumé du poste

Netcompany Belgium is seeking an IT Process and User Support Officer to assist Joint Clinical Assessments (JCA) and strengthen IT processes across EU institutions. You will support users, refine SOPs, coordinate testing, and help improve dashboards and IT solutions for JCA workflows.

With at least 3 years in a similar role and strong English (French helpful), you’ll collaborate with multiple stakeholders in a dynamic European environment and contribute to AI-enabled process improvements.

Qualifications

• University degree in Information Technology, Health Technology Assessment, Health Sciences, Public Administration, or related field, or equivalent experience.
• At least 3 years of professional experience in a similar role.
• Experience supporting users, IT tools, or business processes.
• Strong organisational and communication skills.
• Excellent knowledge of English and good knowledge of French.

Responsabilités

• Support users with JCA digital tools and provide guidance on the EU survey tool.
• Update and improve JCA process documentation across different systems and platforms.
• Prepare, review, and maintain Standard Operating Procedures (SOPs).
• Coordinate user testing, manage issues, and collect user feedback.
• Work with stakeholders to improve dashboards and IT solutions that support JCA processes.
• Monitor shared mailboxes and ensure timely handling and escalation of user requests.
• Prepare reports on user requests, business needs, and IT enhancements.
• Contribute to process improvements and explore the use of AI to support JCA activities.

Connaissances

Organisational skills

Communication skills

Stakeholder management

English proficiency

French proficiency

IT tools experience

Business processes knowledge

Formation

University degree in Information Technology, Health Technology Assessment, Health Sciences, Public Administration

Outils

JCA survey tool

Dashboard tools

Description du poste

Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Job Description

Are you ready to discover the role of an IT Process and User Support Officer in Netcompany?

As an IT Process and User Support Officer, you will support users, improve business processes, and help maintain the digital tools used for Joint Clinical Assessments (JCA) within a European Institution.

As an IT Process and User Support Officer, you will:

• Support users with JCA digital tools and provide guidance on the EU survey tool.
• Update and improve JCA process documentation across different systems and platforms.
• Prepare, review, and maintain Standard Operating Procedures (SOPs).
• Coordinate user testing, manage issues, and collect user feedback.
• Work with stakeholders to improve dashboards and IT solutions that support JCA processes.
• Monitor shared mailboxes and ensure the timely handling and escalation of user requests.
• Prepare reports on user requests, business needs, and IT enhancements.
• Contribute to process improvements and explore the use of AI to support JCA activities.

Qualifications

What would make you a fit for the role:

• University degree in Information Technology, Health Technology Assessment, Health Sciences, Public Administration, or a related field, or equivalent professional experience.
• At least 3 years of professional experience in a similar role.
• Experience supporting users, IT tools, or business processes.
• Strong organisational and communication skills.
• Excellent knowledge of English and good knowledge of French.
• Ability to work effectively with multiple stakeholders in a dynamic environment.
• Interest in EU health and food safety policy, with a willingness to learn and work with new IT tools and technologies.

Additional Information

Being a part of the Netcompany team, you will be provided with:

• Opportunity to work in a modern environment.
• Competitive compensation & benefits package
• Mobility budget or commuting allowance (if applicable)
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• Personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining NetcompanyBelgium, you will be an integral part of a distinguished team of600+tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

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We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.