IT Process and User Support Officer

VASS; Brussel Hoofdstad; Sur place; EUR 42 000 - 64 000; Plein temps

Résumé du poste

VASS is seeking an IT Process and User Support Officer to join the SANTE.R4 team working from Brussels. You will support the HTA IT platform, streamline JCA workflows, and improve user experience across health technology assessment processes.

You will collaborate with business users and IT teams to ensure tools, documentation and dashboards meet operational needs, while exploring AI opportunities and maintaining SOPs for various workflows.

Qualifications

• At least 3 years of professional experience in similar tasks.
• Interest in EU policy on food safety and health.
• Interest in learning about new IT tools.

Responsabilités

• Identify opportunities to streamline, optimise and automate the updating of JCA process information across different documents, tools and platforms.
• Support users in the use of the EU survey tool for the scoping phase of joint clinical assessments, including guidance and follow-up on user needs.
• Contribute to ongoing reflection and exploratory work on the potential use of artificial intelligence in JCA-related activities.
• Act as an interface with relevant stakeholders for the development and improvement of dashboards supporting JCA processes.
• Support the drafting, preparation, review and updating of Standard Operating Procedures (SOPs) for different workflows.
• Develop detailed workflow subtasks and ensure their alignment with corresponding IT processes and system functionalities.
• Provide user support and coordinate user testing activities, including follow-up, issue management and feedback collection.
• Monitor and manage functional mailboxes related to HTA activities, ensuring timely handling and appropriate escalation where needed.
• Draft periodic reports on user requests, business needs, prioritisation and the development of IT functionalities.
• Contribute to the continuous improvement of business processes, user guidance materials and digital tools supporting the implementation of the HTA Regulation.

Connaissances

IT process

User support

Documentation

Stakeholder liaison

Dashboard

SOP drafting

Description du poste

Role: IT Process and User Support Officer

Location: VASS BRUSSELS

А global digital transformation company with a team of more than 4,900 global players in 26 countries – in Europe, America and Asia, working together to put organizations at the forefront of innovation by bringing together talent, knowledge and technology.

Our approach is based on conscious technology, through which we create positive environments and meaningful opportunities, always in our own way, making the complex simple.

VASS BeNeLux, in partnership with the European Commission, is currently seeking an Expert IT Process and User Support Officer to work from the European Commission.

The role:

As a full-time employee, you will be part of the SANTE.R4 support services team at the Directorate-General for Health and Food Safety (SANTE) working on Health Technology Assessment under the SANTE.C2.

Job Description

The HTA IT Process and User Support Officer support the implementation of the Health Technology Assessment (HTA) Regulation by improving the efficiency, usability and user experience of the relevant IT Platform, with a particular focus on Joint Clinical Assessment (JCA) processes.

The postholder contributes to the optimisation, documentation and continuous improvement of digital workflows and user support arrangements linked to JCA activities. The role involves close cooperation with business users, IT teams and other stakeholders to ensure that systems, tools and procedures are fit for purpose and aligned with operational needs.

• Identify opportunities to streamline, optimise and automate the updating of JCA process information across different documents, tools and platforms.
• Support users in the use of the EU survey tool for the scoping phase of joint clinical assessments, including guidance and follow-up on user needs.
• Contribute to ongoing reflection and exploratory work on the potential use of artificial intelligence in JCA-related activities.
• Act as an interface with relevant stakeholders for the development and improvement of dashboards supporting JCA processes.
• Support the drafting, preparation, review and updating of Standard Operating Procedures (SOPs) for different workflows.
• Develop detailed workflow subtasks and ensure their alignment with corresponding IT processes and system functionalities.
• Provide user support and coordinate user testing activities, including follow-up, issue management and feedback collection.
• Monitor and manage functional mailboxes related to HTA activities, ensuring timely handling and appropriate escalation where needed.
• Draft periodic reports on user requests, business needs, prioritisation and the development of IT functionalities.
• Contribute to the continuous improvement of business processes, user guidance materials and digital tools supporting the implementation of the HTA Regulation.

You have:

We are looking for a proactive, service-oriented and detail-minded professional who can support the continuous improvement of IT tools, user support processes and digital workflows underpinning the implementation of the HTA Regulation, in particular Joint Clinical Assessment (JCA) processes.

The ideal candidate should combine solid technical understanding with strong organisational and communication skills, and be comfortable working in a dynamic policy and operational environment involving multiple stakeholders.

Desirable:

• At least 3 years of professional experience in similar tasks.
• Interest in EU policy on food safety and health.
• Interest in learning about new IT tools

If you want to join a dynamic company where technological challenges will be found in your day to day we are waiting for you in the great VASS team.

And we encourage you to be the best version of yourself: Transformative, Creative, Honest, Vibrant!

At VASS we take action every day to achieve a favourable environment that facilitates and promotes equal opportunities, non-discrimination, diversity and inclusion of all people.