IT Incident & Problem Manager

Jobdev.be; Brussel; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Company car

Meal vouchers

Telework allowance

Smartphone, laptop

Employee discounts

Bonuses

Flex plan

Insurance

Leaves 32 days

Job summary

Telenet in Brussels is seeking an experienced Incident & Problem Manager to join the Central Operations team. You will coordinate incidents and drive improvements to service reliability, ensuring clear communication with stakeholders and rapid escalation when needed.

You will conduct root cause analyses, collaborate with IT and network teams, participate in on-call duty, and help maintain operational excellence across services.

Qualifications

• Bachelor's or master's degree, or equivalent experience.
• Several years in Incident Management, Problem Management, or Operations.

Responsibilities

• Coordinate incidents and service interruptions.
• Ensure clear communication to all stakeholders.
• Monitor incident follow-up within agreed SLAs.
• Act as the escalation point for business issues.
• Conduct root cause analyses and manage problem management.
• Collaborate with IT and network teams to enhance service reliability.
• Participate in on-call duty and support operational readiness.

Skills

Incident Mgmt

Problem Mgmt

ITIL

Operations

Communication

Education

Bachelor/Master

Job description

Telenet

• Brussels

Hybrid Medior Telecom

All Telecom jobs Jobs in Brussels Hybrid jobs

Experience

Several years in Incident Management, Problem Management, or Operations.

Education

Bachelor's or master's degree, or equivalent experience.

Languages

Engels (vloeiend)

Essential

Required Skills

ITIL

Soft Skills

Analytical mindset Strong communication skills Calm under pressure Initiative-driven Continuous improvement focus

About

The Position

As an Incident & Problem Manager, you'll work within the Central Operations team to coordinate incidents and improve service reliability. Your role is crucial in maintaining operational excellence.

The Company

Telenet Group operates in the telecommunications sector, aiming to provide reliable and high-performance services. We focus on innovation and customer satisfaction, striving to make a significant impact in the industry.

Your Responsibilities

• Coordinate incidents and service interruptions.
• Ensure clear communication to all stakeholders.
• Monitor incident follow-up within agreed SLAs.
• Act as the escalation point for business issues.
• Conduct root cause analyses and manage problem management.
• Collaborate with IT and network teams to enhance service reliability.
• Participate in on-call duty and support operational readiness.

Why Join Us?

• Company car
• Meal and eco vouchers
• Telework allowance
• Smartphone, mobile subscription, laptop
• Employee discounts on home internet and mobile subscriptions
• Collective and individual bonuses
• Extensive flex plan
• Hospitalization and group insurance
• 32 leave days
• On-call duty allowance

Recruitment Process

1. 1 Initial contact
2. 2 Further selection steps

Salary

To discuss

per year