Process Consultant

Telenet; Antwerpen; Hybride; EUR 65 000 - 85 000; Plein temps

Avantages offerts par ce poste

Mobility budget

Meal vouchers

Telework allowance

Mobile phone

Laptop

Employee discount internet

Bonus program

Flexible benefits

Health insurance

Paid leave

Résumé du poste

Telenet seeks a Process Consultant in the Delivery Excellence team to drive continuous improvements in business and technical processes, aimed at cost savings, efficiency, and customer satisfaction.

You will collaborate with TPOs, POs, cluster leads and analysts, defining KPIs and supporting strategic flow improvements. The role reports to the Delivery Excellence Team Manager and requires close office presence with remote days possible.

Qualifications

• Deep business and industry understanding of organizational structures, products and processes.
• Strong process improvement mindset using Lean/Lean Six Sigma and process management.
• Excellent analytical and problem-solving abilities to extract insights.
• Cross-functional stakeholder alignment and change leadership.
• Effective communicator who can coach non-technical audiences.

Responsabilités

• Establish and manage continuous improvements to reduce costs and increase efficiency and satisfaction.
• Define KPIs, gather requirements, and identify drivers affecting KPIs.
• Identify, justify, and design solutions; support business case development and impact analyses.
• Present final solutions with substantiation and organizational impact.
• Lead behavioral and cultural changes through implementation and training.

Connaissances

Business expertise

Process improvement

Analytical skills

Stakeholder management

Project leadership

Communication & coaching

Agile mindset

Description du poste

As part of the Delivery Excellence team, the Process Consultant ensures and manages (continuous) improvements in the business & technical processes, with a view to cost savings, process efficiency and customer satisfaction. He/she drives change in the tribe.

The job requires close cooperation with all tribe actors (TPO, PO’s, cluster leads, analysts, …), business stakeholders and partners.

A good knowledge of the Telenet environment and processes and experience in analyzing flows are therefore key assets.

The Process Consultant reports directly to the Delivery Excellence Team Manager.

Your tasks as a Process Consultant :

• You establish, ensure and manage (continuous) improvements & changes in business processes to reduce costs and increase process efficiency/customer satisfaction.
• You define Key Performance Indicators (KPIs), gather process/change requirements and detect which are the strong influencing drivers for the target Key Performance Indicators (KPIs) through analysis, to support the strategic decision‑making process and flow improvements.
• You identify, justify and design/develop the necessary solutions, including scoping. You provide support in the development of these business cases and the carrying out of impact analyses.
• You define and present the final solution, the substantiation/argumentation for the solution and the impact on the organization.
• You initiate and manage changes in behavior and culture through implementation, coordination, training and guidance to the people involved.

Our ideal Process Consultant :

• Has deep business and industry expertise, with a strong understanding of organizational structures, products, services, technologies, customer needs, and operational processes.
• Has a strong process improvement and operational excellence mindset, leveraging methodologies such as Lean, Lean Six Sigma, and process management to drive efficiency and business value.
• Has excellent analytical and problem‑solving skills, capable of translating complex information into actionable insights, identifying root causes, and developing sustainable solutions.
• Has cross‑functional stakeholder management expertise, able to align diverse stakeholders, build consensus, influence decision‑making, and successfully drive change initiatives.
• Is an experienced project and change leader, capable of managing multiple initiatives simultaneously while maintaining both strategic oversight and attention to detail.
• Is an effective communicator and coach, able to translate complex technical concepts for non‑technical audiences, facilitate knowledge sharing, and train stakeholders to ensure adoption of new processes and solutions.
• Is an agile and collaborative professional, recognized as a relationship builder, team player, and continuous learner who thrives in dynamic environments and embraces change with a solution‑oriented approach.

Our offer to you

At Telenet group, you get more than just an attractive gross salary. We strongly believe in results and ownership: we expect commitment and impact, and we’ll give you the trust and freedom you need to make a difference. What you achieve truly matters.

In addition to a thirteenth-month salary and holiday pay, you can count on an extensive package of extra benefits that supports you in your daily life as well as at work.

An overview of our benefits:

• Mobility budget: compose your own mobility plan, you can opt fora company car or alternative mobility solutions
• Meal vouchers and eco vouchers
• Telework allowance or net expense allowance
• Mobile phone, mobile subscription and laptop
• Employee discount on your home internet, digital TV, and mobile subscriptions
• Collective bonus and individual bonus (aligned with your performance)
• A comprehensive flexible benefits plan with a wide range of options: from financial benefits and additional time off to a bicycle lease, supplemental ambulatory insurance for you and your family, and IT or office equipment
• Hospitalization insurance (including an ambulatory plan) and group insurance
• 20 days of paid leave and 12 compensatory days off

We value your ongoing development, investing in growth via our internal learning platform, coaching, and on‑the‑job training. You will have opportunities to keep learning and further strengthen yourself in your role.

We also prefer working closely together. We believe strong teams form by frequent interactions and quick transitions. To facilitate a smooth onboarding and rapid integration for new employees, we expect you to be present in the office at least three days a week during the first six months. On other days, you can work remotely from home.