IT Change Manager

Hunter International, Inc.; Brussel Hoofdstad; Sur place; EUR 70 000 - 100 000; Plein temps

Résumé du poste

Hunter International, Inc. is seeking an experienced Change Manager to oversee CR lifecycle within a cybersecurity-focused environment in Belgium.

You will triage NCSC-related tickets, coordinate boards like CAB/TRB/RGB, and ensure timely, well-documented change processes across networks, systems and virtualization. The role requires strong organizational and communication skills and hands-on technical background in Cisco/Juniper networks and Linux/Windows environments.

Qualifications

• Bachelor's degree in a related discipline with 2 years post-degree experience, or 6 years progressive, related hands-on experience.
• Minimum 3 years Change Manager experience, ideally in cyber security.
• Proficiency with BMC ITSM suite and change ticketing processes.
• Strong cyber security domain knowledge to assess change requests and perform risk triage.

Responsabilités

• Coordinate daily Change Requests (CR) including triage of new NCSC-related tickets.
• Ensure timely closure and rigorous documentation of all change tickets.
• Participate in weekly change boards (CAB/TRB/RGB) and contribute to governance
• Lead and facilitate Change Management meetings (CAB, TRB, RGB), keeping stakeholders aligned and outcomes actionable.

Connaissances

Change management

Cyber security knowledge

BMC ITSM

Network experience (Cisco/Juniper)

Linux/Windows

Virtualization (VMware/Hyper-V)

Backup & recovery

Risk assessment

Triage & ticketing

Formation

Bachelor's degree in related discipline

Outils

BMC ITSM suite

Description du poste

• A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post ;
• At least 3 years previous Change Manager experience, preferably in a Cyber Security domain ;
• Proficient at using BMC's ITSM suite.
• Cyber Security Domain Knowledge: be able to thoroughly assess Change Requests related to cybersecurity, understand their technical background, and quickly perform accurate triage and risk assessments ;
• Knowledge/Experience of Cyber Security services (SIEM, NIPS/IDS, FPC, Malware and Forensics, Pentesting and Hardening, Vulnerability scanning), commercial tools and technologies ;
• Technical background and hands-on experience in network (Cisco/Juniper), systems (Linux/Windows), virtualisation (VMware/Hyper-V), back-up and recovery solutions.

Duties/role:

• Taking a hands-on approach to daily Change Request (CR) ticket coordination, including but not limited to:
  • Ensuring timely triage of new NCSC-related tickets created in NCSC's various ticketing systems. ;
  • Ensuring timely closure of NCSC-assigned tickets and tasks in external ticketing systems ;
  • Ensuring rigorous documentation, coordination, workflow progression, and timely closure of all Change tickets ;
• Participating in and making meaningful contributions to weekly change-related boards, including but not limited to:
  • Impact Assessment Reviews, Technical Review Boards (TRB), Change Advisory Boards (CAB), Release Governance Boards (RGB), and Capacity Management Boards ;
• Facilitating and managing Change Management-related meetings (e.g., CAB, TRB, RGB meetings):
  • Demonstrating strong organizational and interpersonal skills by keeping meetings on track, ensuring all stakeholders are heard, and documenting actionable outcomes ;
  • Ensuring that NCSC members are prepared for weekly change-related boards.