IT Care Agent - Onsite & Remote Support

Fednot; Brussel Hoofdstad; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Coaching and knowledge sharing

Learning opportunities

Four days per week in the office

Job summary

Fednot is seeking an IT Care Agent who acts as a visible, trusted IT contact for employees. You’ll help colleagues solve issues, set up devices, and support onboarding in a collaborative environment.

The role emphasizes learning, coaching, and growing with experienced teams across Infrastructure and Service Management. Expect a hands-on, office-based setting with continuous improvement and knowledge sharing.

Qualifications

• Bachelor's degree in IT or equivalent experience.
• 1–2 years of IT Support or Service Desk experience preferred.
• Proficient with Windows, Microsoft 365 and mobile devices.
• Knowledge of Active Directory, Entra, Exchange Online; ITIL knowledge or willingness to learn.

Responsibilities

• Be the go-to IT contact for colleagues across the organisation.
• Provide support for PCs, mobile devices, Microsoft 365 and meeting room technologies.
• Assist colleagues both remotely and on-site, directly on the office floor.
• Prepare and set up IT equipment for new joiners and support onboarding.
• Manage incidents and service requests to ensure a high-quality user experience.
• Collaborate with Infrastructure and other IT teams to resolve issues and improve services.
• Contribute to knowledge sharing, documentation and continuous improvement.

Skills

Dutch language

French language

English language

Education

Bachelor's degree in IT

Tools

Active Directory

Entra

Exchange Online

Job description

Fednot is seeking an IT Care Agent who acts as a visible, trusted IT contact for employees. You’ll help colleagues solve issues, set up devices, and support onboarding in a collaborative environment.

The role emphasizes learning, coaching, and growing with experienced teams across Infrastructure and Service Management. Expect a hands-on, office-based setting with continuous improvement and knowledge sharing.