Internship Front Office (m/f/d) - NH Collection Gent

Minor Hotels Europe & Americas; Oost-Vlaanderen; Sur place; EUR 5 000 - 8 400; Temps partiel

Avantages offerts par ce poste

Welcome@work programme: free night

Free online & offline training

Employee rates from €36 in all NH hot­

30% discount in F&B outlets

Friends & Family discount up to 25%

Holiday parties

Growth opportunities worldwide

Résumé du poste

NH Collection is seeking a Front Office Intern to support daily hotel operations in Belgium. You will check guests in and out, answer questions, and provide information to create memorable stays. During training you will learn upselling, guest relations, and administrative tasks to help run a smooth Front Office.

The role offers hands-on experience in a renowned hospitality brand with campus-style training and a supportive team atmosphere across diverse properties.

Qualifications

• Excellent command of Dutch and English are required.
• Approachable and energetic with international guests.
• Able to provide professional and friendly service.

Responsabilités

• Assist with front office operations and guest check-in/out.
• Handle guest inquiries and provide information to ensure a memorable stay.
• Learn upselling techniques and manage guest complaints to maintain service standards.

Connaissances

Dutch language

English language

Description du poste

Are you passionate about hospitality and excellence? Join the NH Collection team and work in captivating hotels and resorts in authentic landmark buildings in key destinations across Europe, Latin America, the Middle East, Asia and now Greater China.You will create an eclectic-elegant atmosphere to offer our guests stays driven by extraordinary feelings, paying great attention to stimulating details to create memorable moments.Find your place at NH Collection and experience the joy of making guests feel unique in elegant spaces and rooms to unfold. You will provide them with outstanding service and personalised attention.You will be part of a brand that places extraordinary feelings at the heart of everything it does.

Beyond the ordinary: Your Benefits at NH Collection

In this position you are working for Minor Hotels, a professional international hotel chain with a dynamic and friendly vibe.
We understand that people make the difference, and this is conveyed in our excellent working conditions:

• Welcome @ work programme: enjoy a free night stay and experience the hotel as a guest
• For students outside Belgium acompensation of €750 gross per month.
• Free online & offline training organized by our own University.
• Employee rates startingfrom € 36in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Holiday parties.
• The opportunity to grow within our company worldwide after graduation.

Your Day-to-Day at NH Collection

As a Front Office Intern, you are one of the most important representatives of the hotel. You are (partly) responsible for providing a great experience for every hotel guest. After a training period, you will check in and out independently and you perform all administrative actions that are necessary to successfully manage a Front Office in a hotel. You maintain close contact with the guests, answer all their questions and provide them with a variety of information. You will also learn skills in the field of upselling and complaint handling. And most important, you will create a great team atmosphere, so all guests are welcomed with a smile.

Excellence begins with you – Your qualities

• You are an approachable person;
• You get energy from working with (international) guests;
• You are accurate andflexible;
• You have a perfect command of the Dutch and English language;
• You always strive for perfect service.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.