Infrastructure & IT Support Engineer

Stefanini EMEA; Zedelgem; Sur place; EUR 42 000 - 64 000; Plein temps

Résumé du poste

Stefanini EMEA is seeking a hands‑on Infrastructure & Support Engineer for our Zedelgem site in Belgium. The role combines end‑user support with infrastructure and network troubleshooting, including on‑site assistance for corporate IT, OT environments, and meeting room tech.

You will work with remote infrastructure teams, own incident management, and ensure smooth operations locally. The ideal candidate is a versatile IT generalist with strong troubleshooting skills and effective cross‑team

Qualifications

• Broad hands‑on IT infrastructure and support experience across end‑user and infrastructure troubleshooting.
• Strong networking fundamentals: IP, DNS, Wi‑Fi, VLAN, Cisco switching concepts, firewall troubleshooting.
• Practical Windows/Microsoft knowledge, including Active Directory/ENTRAID, Microsoft 365, SSO/MFA/CA concepts, and endpoint troubleshooting.
• Documentation and knowledge‑management skills.
• Excellent communication skills in English and Dutch across remote and local teams.

Responsabilités

• Act as local “hands & eyes” for remote infrastructure teams, covering network, server, security and application support.
• Assist central teams with networking and infrastructure issues (IP, DNS, Wi‑Fi, VLANs, Cisco, firewalls, RDP, SMB, ICMP).
• Provide hands‑on support to the local IT support team in Zedelgem for problem and incident management.
• Support OT/shopfloor environments (PLC/HMI, scanners, IoT devices, plant applications) involving multiple teams.
• Support meeting room technologies (Poly, Logitech, Barco, Teams Rooms, Poly Lens) and coordinate with vendors.
• Maintain and improve documentation (IP docs, troubleshooting procedures, DR/backup notes, knowledge bases).
• Coordinate with business stakeholders, vendors, and IT teams to drive issues to resolution.

Connaissances

IT generalist

Networking basics

Windows admin

Documentation

English/Dutch

Outils

ServiceNow

Description du poste

We are looking for a hands-on Infrastructure & Support Engineer to provide both local IT support and "hands & eyes" services for remote infrastructure teams at Zedelgem site.

This is a broad and challenging role for a strong IT generalist who enjoys variety and impact, a role that requires a strong sense of ownership and responsibility, a talent for prioritization, documentation, vendor coordination, and high-stake production impacting problem-solving.

The role combines end-user support (1st to 3rd line), infrastructure management, networking -and server support, and on-site technical assistance for corporate IT, OT environments, IoT devices, scanners, and meeting room technologies.

The ideal candidate is a versatile IT generalist with strong troubleshooting skills, networking knowledge, and the ability to effectively bridge local business operations with remote technical teams. This is a fulltime onsite contract opportunity.

Responsibilities

• Act as local “hands & eyes” for remote infrastructure teams, including network, server, security, and application support activities.
• Assist central teams with networking and infrastructure issues involving IP, DNS, Wi-Fi, VLANs/trunks, Cisco switching concepts, firewalls, RDP, SMB, ICMP, and local/remote access paths.
• Provide hands‑on support to the local IT support team in Zedelgem, for Problem and incident management
• Support OT/shopfloor‑related environments such as PLC/HMI connectivity, scanners, IoT devices, and plant applications where business, supplier, network, firewall, and server teams may all be involved.
• Support meeting room technologies such as Poly, Logitech, Barco, Teams Rooms, Poly Lens, firmware updates, network checks, and vendor coordination.
• Maintain and improve documentation, including IP documentation, troubleshooting procedures, disaster recovery/backup restore notes, and ServiceNow/KB/SharePoint/Confluence knowledge where applicable.
• Coordinate with business stakeholders, vendors, central IT teams, NPO/service providers, and local plant teams to drive issues to resolution, especially when responsibility is unclear or split across teams.

Required experience

• Broad hands‑on IT infrastructure and support experience, preferably covering both end‑user support and infrastructure troubleshooting.
• Strong networking fundamentals: IP, DNS, Wi‑Fi, VLAN, Cisco switching concepts, firewall troubleshooting, and structured OSI‑style analysis.
• Practical Windows/Microsoft knowledge, including Active Directory/ENTRAID, domain concepts, Microsoft 365, SSO/MFA/Conditional Access concepts, and endpoint troubleshooting.
• Documentation and knowledge‑management skills
• Excellent communication skills English and Dutch with the ability to work effectively across both remote technical teams and local business operations staff, including calm prioritization during production‑impacting incidents

Preferred experience

• Zebra MC9190 scanner setup/configuration;
• Experience with meeting room technology such as Poly, Logitech, Yealink, Barco, Teams Rooms, and cloud MDM tools such as Poly Lens.
• Experience with ServiceNow is a plus.
• Other networking knowledge including SDWAN & SASE is preferred.

What we offer

The final salary offer will be determined based on gender‑neutral, objective criteria, such as, but not limited to the experience and seniority level required for the role, as outlined in the job description. This will be further assessed during the technical interview.

• Special referral bonuses for recommending your friends;
• Possibility to following trainings via Stefanini Linkedin Learning, IT and soft skills training provided by our specialists.
• Opportunities for professional development in a stable multinational environment.
• Exposure to an international environment as part of a multicultural team spread across Europe.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small‑to‑midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team‑oriented workplace. If you are a customer‑centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.