Infrastructure & Support Engineer – Networking & Windows

Pauwels Consulting; Zedelgem; Sur place; EUR 45 000 - 60 000; Plein temps

Résumé du poste

Pauwels Consulting is seeking a hands-on Infrastructure & Support Engineer to provide critical IT services at a large-scale production site in Zedelgem, Belgium. You will bridge local operations with remote teams, handling network, server, and security activities while supporting OT environments and meeting room technologies.

The role requires strong documentation, incident management, and the ability to stay calm under pressure during production-impacting events.

Qualifications

• Hands-on IT infrastructure troubleshooting and end-user support experience.
• Knowledge of IP, DNS, Wi‑Fi, VLAN, and Cisco switching concepts.
• Proficiency with Windows environments, Active Directory, Entra ID, Microsoft 365, and SSO/MFA.
• Strong documentation and knowledge-management skills.
• Ability to stay calm and prioritize during production-impacting incidents.
• Fluent in Dutch and English.

Responsabilités

• Act as the local technical representative for remote infrastructure teams across network, server, and security.
• Resolve complex networking and infrastructure incidents involving IP, DNS, Wi‑Fi, VLAN, and Cisco switching.
• Support OT and shopfloor environments including PLC connectivity, IoT devices, and industrial scanners.
• Manage meeting room technologies and coordinate hardware maintenance and firmware updates.
• Maintain comprehensive technical documentation for disaster recovery, backup procedures and knowledge-base systems.
• Coordinate with stakeholders and external service providers to drive high-priority production issues to resolution.

Connaissances

IT incident management

End-user support

Documentation

Calm under pressure

Bilingual Dutch/English

Formation

Bachelor/Technical degree in IT

Outils

Zebra scanners

ServiceNow

Cisco switches

Active Directory

Entra ID

Microsoft 365

SSO/MFA

Windows

Description du poste

Our client, a major player in the industrial manufacturing sector, is looking for a hands‑on Infrastructure & Support Engineer to provide critical technical services for a large-scale production site. This role bridges local business operations with remote technical teams to ensure seamless infrastructure performance and end‑user support during a significant digital transformation.

Responsibilities

• Act as the local technical representative for remote infrastructure teams, covering network, server, and security activities.
• Resolve complex networking and infrastructure incidents involving IP, DNS, Wi‑Fi, VLAN, and Cisco switching.
• Support operational technology and shopfloor environments including PLC connectivity, IoT devices, and industrial scanners.
• Manage meeting room technologies and coordinate with vendors for hardware maintenance and firmware updates.
• Maintain comprehensive technical documentation for disaster recovery, backup procedures, and knowledge-base systems.
• Coordinate with stakeholders and external service providers to drive high-priority production issues to resolution.

Requirements

• You have broad hands‑on experience in IT infrastructure troubleshooting and end‑user support.
• You possess knowledge of networking fundamentals including IP, DNS, Wi‑Fi, VLAN, and Cisco switching concepts.
• You bring proficiency with Windows environments, Active Directory, Entra ID, Microsoft 365, and SSO/MFA.
• You possess strong documentation and knowledge-management skills.
• You're able to maintain calm prioritization during production-impacting incidents.
• You are fluent in Dutch and English.

Nice to Haves

• Experience with Zebra scanner configuration.
• Knowledge of meeting room technologies such as Poly, Logitech, and Barco.
• Familiarity with ServiceNow.
• Knowledge of SD-WAN and SASE.
• Willingness to travel to other regional locations on rare occasions.

Offer

• Start date: September 1st, 2026
• Work regime: Full-time
• Location: Zedelgem
• Working model: Onsite (5 days/week)
• Contract: open to both permanent employees and freelancers