Infrastructure & IT Support Engineer, Stefanini NV (H/F/X)

Stefanini NV; Zedelgem; Sur place; EUR 54 000 - 78 000; Plein temps

Résumé du poste

Stefanini NV in Belgium seeks an Infrastructure & Support Engineer to deliver hands-on local IT support and hands & eyes services for remote infrastructure teams at the Zedelgem site.

The role covers end-user support (1st-3rd line), infrastructure management, networking, server support, and on-site tech for OT, IoT, and meeting room technologies. A versatile IT generalist with strong troubleshooting and coordination skills is ideal.

Qualifications

• Versatile IT generalist with strong troubleshooting and networking skills.
• Experience providing local end-user and infrastructure support.
• Ability to coordinate with remote IT teams, vendors and stakeholders.

Responsabilités

• Act as local hands & eyes for remote infrastructure teams including network, server, security and application support.
• Assist central teams with networking and infrastructure issues (IP, DNS, Wi-Fi, VLANs, Cisco concepts, firewalls, RDP, SMB).
• Provide hands-on support to the local IT team in Zedelgem for problem and incident management.
• Support OT/shopfloor environments and plant applications with cross-team involvement.
• Support meeting room technologies (Poly, Logitech, Barco, Teams Rooms) and related firmware/network checks.
• Maintain and improve IP docs, troubleshooting procedures, DR/backup notes, and knowledge bases.
• Coordinate with business stakeholders, vendors, central IT, NPO/service providers and local plant teams to drive issues to resolution.

Connaissances

IT generalist

Networking knowledge

Troubleshooting

Documentation

Vendor coordination

Outils

Cisco switching

Firewalls

RDP

SMB

Wi‑Fi

Poly

Logitech

Barco

Teams Rooms

Description du poste

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

We are looking for a hands‑on Infrastructure & Support Engineer to provide both local IT support and \"hands & eyes\" services for remote infrastructure teams at Zedelgem site.

This is a broad and challenging role for a strong IT generalist who enjoys variety and impact, a role that requires a strong sense of ownership and responsibility, a talent for prioritization, documentation, vendor coordination, and high‑stake production impacting problem‑solving.

The role combines end‑user support (1st to 3rd line), infrastructure management, networking -and server support, and on‑site technical assistance for corporate IT, OT environments, IoT devices, scanners, and meeting room technologies.

The ideal candidate is a versatile IT generalist with strong troubleshooting skills, networking knowledge, and the ability to effectively bridge local business operations with remote technical teams. This is a full‑time onsite contract opportunity.

Responsibilities

• Act as local “hands & eyes” for remote infrastructure teams, including network, server, security, and application support activities;
• Assist central teams with networking and infrastructure issues involving IP, DNS, Wi‑Fi, VLANs/trunks, Cisco switching concepts, firewalls, RDP, SMB, ICMP, and local/remote access paths;
• Provide hands‑on support to the local IT support team in Zedelgem, for Problem and incident management;
• Support OT/shopfloor‑related environments such as PLC/HMI connectivity, scanners, IoT devices, and plant applications where business, supplier, network, firewall, and server teams may all be involved;
• Support meeting room technologies such as Poly, Logitech, Barco, Teams Rooms, Poly Lens, firmware updates, network checks, and vendor coordination;
• Maintain and improve documentation, including IP documentation, troubleshooting procedures, disaster recovery/backup restore notes, and ServiceNow/KB/SharePoint/Confluence knowledge where applicable;
• Coordinate with business stakeholders, vendors, central IT teams, NPO/service providers, and local plant teams to drive issues to resolution, especially when responsibility is unclear or split across teams.