Hybrid SAP Service Delivery Manager – Mechelen

NIPRO Corporation - Global; Antwerpen; Hybride; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Résumé du poste

Nipro Europe Group Companies (NEGC) in Mechelen, Belgium, seeks an experienced SAP Service Delivery Manager to join our IT & Digitalization team. You will coordinate SAP AMS services, manage vendor relationships, and ensure SLAs and budgets are met.

The role requires strong ITSM knowledge, end-to-end SAP process understanding (P2P, O2C, R2R), and excellent communication in English. Hybrid work arrangement and international environment apply.

Qualifications

• Experience in IT Service Delivery Management essential.
• Experience with SAP modules preferable.
• Knowledge of end-to-end SAP flows: P2P, O2C, R2R.
• Understanding ITSM processes (incidents, requests, access).
• Able to translate IT discussions into business language.
• Strong analytical and reporting skills.
• Budget management experience is preferable.
• Fluent in English; additional languages a plus.

Responsabilités

• Coordinate SAP support processes and be the single point of contact for business and IT teams and external partners.
• Provide user support and diagnose system issues with internal teams and SAP partners.
• Optimize SAP usage to improve efficiency for the business.
• Transfer knowledge to key users for correct application use.
• Manage service levels to ensure SLA compliance.
• Align SAP releases with project and support schedules.
• Ensure smooth handover from project to support mode.
• Coordinate SAP major incident management process.
• Vendor management: contract negotiations and follow‑up with the SAP AMS supplier.
• Design and implement ITSM setup related to SAP AMS processes.
• Perform vendor management towards SAP AMS supplier and manage budgets.
• Align IT services with SAP CoE standards and processes.
• Maintain knowledge base and proper documentation of changes.
• Understand business processes and enrich change requests quality.

Connaissances

IT Service Delivery

SAP experience

Vendor management

ITSM

English

Outils

SAP

Description du poste

Nipro Europe Group Companies (NEGC) in Mechelen, Belgium, seeks an experienced SAP Service Delivery Manager to join our IT & Digitalization team. You will coordinate SAP AMS services, manage vendor relationships, and ensure SLAs and budgets are met.

The role requires strong ITSM knowledge, end-to-end SAP process understanding (P2P, O2C, R2R), and excellent communication in English. Hybrid work arrangement and international environment apply.