IT Service Manager

Nipro Europe Group Companies; Belgique; Hybride; EUR 60 000 - 80 000; Plein temps

Résumé du poste

Nipro Europe Group Companies in Mechelen, Belgium is seeking an IT Service Manager to ensure effective IT service delivery for internal customers. You will manage outsourced providers, lead local IT managers at two sites, and drive ITSM process improvements while aligning services with business goals.

The role requires strong vendor management, leadership, and problem-solving skills, with the ability to operate in a hybrid outsourcing setup and ensure cost and risk controls.

Qualifications

• Proven experience in IT service and vendor management.
• Strong knowledge of ITSM processes and tools.
• Experience leading teams and coaching IT professionals.
• Excellent communication and problem-solving skills.
• Ability to manage service delivery in a hybrid (outsourced) environment.
• Familiarity with ISO and JSOX compliance standards.

Responsabilités

• Oversee outsourced infrastructure service providers and act as line manager for local IT managers at two sites.
• Own core ITSM processes—incident, problem, change, service request, and asset management—ensuring quality execution and leading major incident response.
• Support and guide local IT managers in their daily operations.

Connaissances

Vendor management

ITSM processes

Team leadership

Communication skills

Hybrid service delivery

ISO & JSOX familiarity

Description du poste

About the company

As a total solution provider of medical devices and pharmaceutical packaging, Nipro Europe Group Companies is continuously committed to improving patient outcomes and quality of life. We are part of a large global network headed by Nipro Corporation Japan, an industry-leading healthcare company with over 38,000 employees worldwide. Our European headquarters in Mechelen, Belgium covers a wide geographical reach (Europe, Africa, India, the Americas) and is home to Nipro Medical Europe, Nipro PharmaPackaging International, and the Institute for Medical Practice (iMEP) Belgium.

About the role

The IT Service Manager ensures effective delivery of IT Service Management to internal customers. This includes managing outsourced infrastructure service providers and acting as line manager for local IT managers at two sites. Key responsibilities involve overseeing contracts, monitoring vendor performance, resolving escalations, and driving service improvements. The role also includes strategic alignment of services with business goals and managing costs and risks. Additionally, the IT Service Manager owns core ITSM processes—incident, problem, change, service request, and asset management—ensuring quality execution and leading major incident response. You will also support and guide local IT managers in their daily operations.

What you’ll need

• Proven experience in IT service and vendor management
• Strong knowledge of ITSM processes and tools
• Experience leading teams and coaching IT professionals
• Excellent communication and problem-solving skills
• Ability to manage service delivery in a hybrid (outsourced) environment
• Familiarity with ISO and JSOX compliance standards