SAP Service Delivery Manager — IT & SAP CoE Lead

Nipro Group; Belgique; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Nipro Europe Group Companies (NEGC) in Mechelen, Belgium, seeks an experienced SAP Service Delivery Manager to join its IT & Digitalization team. You will coordinate SAP maintenance and support, manage vendor relations with the SAP AMS supplier, and ensure service levels align with business needs.

Based in NEGC's EMEA headquarters, you will drive ITSM design, govern budgets, and ensure SAP processes meet SAP CoE standards. Fluent English is required; hybrid work is offered.

Qualifications

• Relevant experience in IT Service Delivery Management.
• Experience with SAP modules preferable.
• Understand main SAP end-to-end flows (P2P, O2C, R2R).
• Knowledge of ITSM processes (Incident management, Request fulfilment, Access Management).
• Strong analytical and reporting skills.
• Budget management experience is preferable.
• Very good level in English.

Responsibilities

• Coordinate SAP maintenance and support; single point of contact for business and IT teams.
• Ensure SLA delivery and align SAP releases with project schedules.
• Manage vendor relationships with SAP AMS supplier; service reviews and contracts.
• Govern AMS budget and ensure services stay within approved budget.
• Design, implement, and improve SAP AMS ITSM processes.
• Transfer knowledge to key users for correct SAP usage.

Skills

IT service delivery

SAP

End-to-end SAP

ITSM processes

Budget management

Analytical skills

Reporting skills

Tools

SAP

Job description

Nipro Europe Group Companies (NEGC) in Mechelen, Belgium, seeks an experienced SAP Service Delivery Manager to join its IT & Digitalization team. You will coordinate SAP maintenance and support, manage vendor relations with the SAP AMS supplier, and ensure service levels align with business needs.

Based in NEGC's EMEA headquarters, you will drive ITSM design, govern budgets, and ensure SAP processes meet SAP CoE standards. Fluent English is required; hybrid work is offered.