Hybrid Day-Shift: Prompt-Engineered Multi-Channel Helpdesk

Cognizant; Elsene; Hybrid; EUR 42,000 - 65,000; Full time

Job summary

Cognizant is seeking a PE-CX-Multi Channel Helpdesk specialist to leverage prompt engineering for enhanced customer interactions across channels. The role operates in a hybrid day-shift environment, delivering seamless support and efficient service aligned with organizational goals.

The position emphasizes prompt engineering expertise, cross-functional collaboration, and adherence to data security. English proficiency and a commitment to continuous learning enable effective engagement with

Qualifications

• Experience applying prompt engineering in customer support or technical roles.
• Ability to work in a hybrid day shift environment.
• Strong English communication and collaboration with global teams.

Responsibilities

• Provide expert prompt-engineered assistance to resolve multi-channel inquiries.
• Support interactions across email, chat and social media, ensuring high service quality.
• Analyze and troubleshoot technical issues with rapid resolutions.
• Collaborate with IT and product teams to improve prompts and support tools.
• Document all customer interactions for accurate records and continuous improvement.
• Develop scripts and templates based on prompt engineering to standardize communications.

Skills

Prompt engineering

Multi-channel support

Technical troubleshooting

Cross-functional collaboration

Job description

Cognizant is seeking a PE-CX-Multi Channel Helpdesk specialist to leverage prompt engineering for enhanced customer interactions across channels. The role operates in a hybrid day-shift environment, delivering seamless support and efficient service aligned with organizational goals.

The position emphasizes prompt engineering expertise, cross-functional collaboration, and adherence to data security. English proficiency and a commitment to continuous learning enable effective engagement with