Czech & Polish Speaking Customer Advisor

Ecolab; Oost-Vlaanderen; On-site; EUR 42,000 - 62,000; Full time

Job summary

Jobtailor in Belgium is seeking a bilingual customer-support specialist to oversee high-priority inquiries across phone and digital channels, deconstruct complex service issues, and collaborate with Sales, Logistics and Engineering to accelerate operations.

The role requires native Czech and Polish, English at least B2, calmness under pressure, comfort with complex software, and a willingness to work a 24/7 rotating shift for a respected automotive engineering brand.

Qualifications

• Native Czech and Polish language skills required.
• English level at least B2 (Upper-Intermediate).
• Ability to stay calm and client-focused during peak operational traffic.
• Comfort working inside complex software applications.
• Willingness to work a 24/7 rotating shift.

Responsibilities

• Oversee high-priority inquiries across phone networks and digital channels.
• Deconstruct intricate service issues and supply chain hurdles.
• Collaborate with Sales, Logistics, and Engineering to promote operational speed.
• Champion Jobtailor's automotive engineering brand.

Skills

Czech (native/near-native)

Polish (native/near-native)

English (B2)

Job description

Responsibilities

• Oversee high-priority incoming inquiries across phone networks and digital lines.
• Deconstruct intricate service issues and supply chain hurdles.
• Work with Sales, Logistics, and Engineering teams to promote operational speed.
• Champion a highly respected automotive engineering brand.

Requirements

• Absolute native or near-native command of both Czech and Polish (verbal and written) is mandatory.
• Minimum proficiency level of B2 (Upper-Intermediate) in English.
• Proven capacity to remain calm and client-focused during peak operational traffic.
• Comfort working inside complex software applications.
• Total readiness to work within a 24/7 rotating shift framework.

Soft Skills

• Calm Under Pressure
• Client-Focused