Account Manager

European Movement International; Brussel; Hybride; EUR 50 000 - 55 000; Plein temps

Résumé du poste

contexte is seeking an Account Manager in Brussels to oversee a portfolio of customer accounts, drive onboarding, training, renewals, and growth. You will be the main contact, understand customer needs, and deliver tailored solutions while maintaining strong relationships and satisfaction.

You will manage contract renewals, support business development, and coordinate projects with internal teams to ensure timely delivery and successful outcomes in a Brussels-focused market.

Qualifications

• 3- to 5-year higher education degree in business, marketing, or communications.
• Minimum of 3 years of account management experience, preferably in media.
• Minimum of 2 years of sales experience is required.
• Knowledge of Brussels PA environment is a real advantage.
• Proficiency with CRM tools and Notion; Salesforce is a plus.

Responsabilités

• Onboard and train new customers transferred from Account Executives.
• Maintain and build strong relationships with existing customers.
• Understand customer needs and objectives to recommend and build suitable solutions.
• Provide regular and personalized account monitoring and reporting.
• Ensure customer satisfaction and manage expectations throughout projects.
• Address and resolve customer inquiries and renewals; participate in contract renewal terms.
• Support business development, create account maps, and identify cross-selling/up-selling opportunities.
• Coordinate projects across editorial, product, marketing, and communications teams.
• Collaborate with Sales, CSO, and internal teams to improve offerings based on feedback.

Connaissances

Account management

Client relationships

CRM tools

Formation

Bachelor's degree in Business/Marketing/Communications

Outils

Notion

Salesforce

Description du poste

Join contexte as an Account Manager in Brussels. In this role, you will manage a portfolio of customer accounts, handling onboarding, training, renewals, customer retention, daily support, and account growth. You will be the main point of contact for customers, understanding their needs, building relevant solutions, and ensuring their satisfaction. You will also be involved in contract renewal, business development, project management, analysis and reporting, and internal collaboration. A minimum of 3 years of experience in account management is required, ideally in the media sector.

Contract Type: Permanent contract
Location: Brussel (A few days at home)
Salary: 50K to 55K
Experience: > 3 years

About the role

At contexte, an Account Manager (AM) owns a portfolio of several customer accounts. They handle onboarding, training, renewals, customer retention, daily support, and account growth. As the main customer point of contact, the AM deeply understands customer needs, builds relevant solutions, and ensures customer satisfaction. They also deal with all related administrative tasks.

The EU AM is part of the EU squad, reporting to the Chief Sales Officer.

Job Role

Account Management:

• Onboard and train new customers transferred from Account Executives.
• Maintain and build strong relationships with existing customers.
• Understand customer needs and objectives to recommend/ build suitable solutions.
• Provide regular and personalized account monitoring.
• Ensure customer satisfaction and manage expectations throughout projects.
• Address and resolve customer enquiries.

Contract Renewal:

• Identify contract renewal and offer update opportunities.
• Negotiate and finalize contract renewal terms.
• Work closely with internal teams (AE, Rev Ops, KA) to prepare and propose attractive and competitive offers.
• Retrieve purchase orders

Business development:

• Create account maps and customer personas.
• Spot opportunities for cross-selling and up-selling.
• Create and deliver customized sales proposals.
• Participate in (and help organize) in-person events for Brussels-based audience.

Project management:

• Coordinate projects effectively across editorial, product, marketing, and communications teams.
• Ensure projects are delivered on time and within budget.

Analysis and Reporting:

• Assess campaign and project performance.
• Recommend continuous improvements based on customer feedback and observed results.
• Proactively adapt the AM business in France to the specific dynamics of the European market, with a particular focus on Brussels.

Internal Collaboration:

• Coordinate with internal teams, including Sales, Communication, Marketing, and Product, to ensure a cohesive and effective response to customer needs.
• Co-develop the squad’s operational organization in collaboration with the Sales Director and team members.
• Gather and communicate customer feedback to product development teams to improve the company’s offerings.
• Participate actively in internal working groups and company-wide initiatives.

Preferred experience

Education and Experience:

• Hold a 3- to 5-year higher education degree in business, marketing, communications, or an equivalent field.
• Have a minimum of 3 years of experience in account management, ideally in the media sector. A minimum of 2 years of sales experience is a requirement.
• Possessing knowledge of the Brussels PA environment is a real advantage.

Technical Skills:

• Be proficient in CRM tools and Notion. Experience in Salesforce is a plus.

Recruitment process

• 1st interview with the Recruitment Officer.
• 2nd interview with our Head of AM (motivation + business case).
• 3rd interview with EU Sales team.
• 4th interview with our CSO.

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