Horeca Customer Success Specialist

AVP; Louvain-la-Neuve; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Two days remote per week

Flexible salary package

Training and development

Exchange program after 2 years

Office lunch & free coffee

Job summary

Odoo is seeking a Customer Care Officer for the HORECA market (Dutch profile) to manage a portfolio of hospitality clients, delivering ongoing commercial follow-up and retention. You will connect with consultants and salespeople to ensure contract follow-ups and quick responses in a fast-paced sector.

You will join a dedicated Horeca team to strengthen relationships, uncover growth opportunities, and drive customer success across Belgium with a strong emphasis on responsiveness and service

Qualifications

• Bachelor Degree required.
• Knowledge of the HORECA sector.
• Fluent in English, French and Dutch.
• Highly organised and autonomous.
• Valid work permit for Belgium and 0–5 years of experience.

Responsibilities

• Manage a portfolio of approximately 250 contracts on the HORECA market (restaurant & coffee shop).
• Identify customer needs and prepare tailored product demonstrations.
• Be the first point of contact to assist and guide Odoo customers for best experience.
• Work closely with internal teams to ensure smooth project follow-up and optimal solutions.
• Communicate with customers by email and phone, with on-site visit opportunities.
• Secure contract renewals and identify opportunities to upgrade existing agreements.

Skills

Business knowledge

HORECA sector knowledge

English (fluent)

French (fluent)

Dutch (fluent)

Organised/autonomous

Time & priority management

Valid work permit (Belgium)

0–5 years experience

Education

Bachelor Degree

Job description

Odoo is seeking a Customer Care Officer for the HORECA market (Dutch profile) to manage a portfolio of hospitality clients, delivering ongoing commercial follow-up and retention. You will connect with consultants and salespeople to ensure contract follow-ups and quick responses in a fast-paced sector.

You will join a dedicated Horeca team to strengthen relationships, uncover growth opportunities, and drive customer success across Belgium with a strong emphasis on responsiveness and service