Customer Care Officer

Odoo; Ottignies-Louvain-la-Neuve; On-site; EUR 32,000 - 52,000; Full time

Job summary

Odoo in Belgium is seeking a Customer Care Officer to join our team. You will oversee our self-subscribers and provide proactive support to ensure customers derive maximum value from our software.

You will work with Sales, Support and Services teams, handle onboarding, maintain priorities, and help with renewals. Fluency in English plus French or Dutch is required; a business‑minded, organized, autonomous mindset is essential.

Qualifications

• Excellent written and spoken English; French or Dutch is a plus.
• Strong organizational skills and autonomy.
• Experience in customer-facing roles is preferred.
• Valid work permit for Belgium.

Responsibilities

• Manage a portfolio of approximately 1000 mass-market customers.
• Facilitate the successful onboarding of new customers.
• Be the first point of contact to guide customers for the best experience.
• Support Account Managers by identifying opportunities.

Skills

English

French

Dutch

Customer care

Onboarding

Job description

In order to support our growing company, we are looking for a Customer Care Officer to join our team.

With a team of smart people who like working hard and have fun too, we released the most disruptive enterprise management software in the world: Odoo. Fully open source, full-featured with apps like Accounting, HR, CRM, Manufacturing, and 4,000 more. Its online offer is 3 times more affordable than traditional competitors like SAP and Microsoft.

The Customer Care Officer is a key role partnering with our customers and connecting their adoption, expansion and renewal phases. This role is supported by several teams, including the Sales, Support and Services team. You will be part of an empathetic, supportive and multicultural team.

Responsibilities

• Managing a portfolio of +/- 1000 mass-market customers, developing the right balance between automation (low touch) and manual actions (high touch) depending on the context
• Facilitating the successful onboarding of new customers
• Reactive approach: Being the first point of contact to assist and guide your Odoo customers so that they can benefit from the best possible experience throughout their project
• Supporting our Sales Team by identifying opportunities of development

Must Have

• A good business knowledge
• Perfect written and spoken English + French/Dutch
• Highly organised and autonomous
• Time, stress and priority management
• Valid work permit for Belgium

Nice to have

• Interest for software products
• Proven experience in administrative roles, demonstrating strong organizational and multitasking abilities
• Additional languages
• Solution-oriented mind
• Strong analytical skills

As a Customer Care Officer, your primary responsibility will be overseeing our self-subscribers, customers who independently subscribed to Odoo.

Given the significant volume of customers, this role demands a keen sense of priority management. Of course, you will use Odoo to its full potential for managing your administrative tasks.

You will work closely with our Account Managers team, as they will handle the follow-up for customers requiring a more sales-oriented approach.