Customer Success & Onboarding Specialist

AVP; Ottignies-Louvain-la-Neuve; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Full-time position

Attractive salary package

Job summary

AVP in Belgium is seeking a Customer Care Officer to oversee a self-subscription customer base for Odoo's enterprise software ecosystem. You will engage with mass-market customers, ensuring onboarding success and ongoing adoption while supporting Sales with growth opportunities.

Join a multicultural, fast-paced team delivering high-quality customer care, with flexible hours and a competitive salary package. Fluency in English and French, plus strong organizational skills, are essential.

Qualifications

• Bachelor degree required.
• Fluent written and spoken English and French.
• Valid work permit for Belgium.
• Highly organised and autonomous.

Responsibilities

• Manage a portfolio of mass-market customers and balance automation with manual actions.
• Facilitate the successful onboarding of new customers.
• Act as first point of contact to guide customers for best experience.
• Support the Sales team by identifying opportunities for development.

Skills

Strong communication

Organisational skills

Time management

Bilingual EN/FR

Autonomy

Odoo familiarity

Education

Bachelor's Degree

Tools

Odoo

Job description

AVP in Belgium is seeking a Customer Care Officer to oversee a self-subscription customer base for Odoo's enterprise software ecosystem. You will engage with mass-market customers, ensuring onboarding success and ongoing adoption while supporting Sales with growth opportunities.

Join a multicultural, fast-paced team delivering high-quality customer care, with flexible hours and a competitive salary package. Fluency in English and French, plus strong organizational skills, are essential.