Customer Care Officer

AVP; Ottignies-Louvain-la-Neuve; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Full-time position

Attractive salary package

Job summary

AVP in Belgium is seeking a Customer Care Officer to oversee a self-subscription customer base for Odoo's enterprise software ecosystem. You will engage with mass-market customers, ensuring onboarding success and ongoing adoption while supporting Sales with growth opportunities.

Join a multicultural, fast-paced team delivering high-quality customer care, with flexible hours and a competitive salary package. Fluency in English and French, plus strong organizational skills, are essential.

Qualifications

• Bachelor degree required.
• Fluent written and spoken English and French.
• Valid work permit for Belgium.
• Highly organised and autonomous.

Responsibilities

• Manage a portfolio of mass-market customers and balance automation with manual actions.
• Facilitate the successful onboarding of new customers.
• Act as first point of contact to guide customers for best experience.
• Support the Sales team by identifying opportunities for development.

Skills

Strong communication

Organisational skills

Time management

Bilingual EN/FR

Autonomy

Odoo familiarity

Education

Bachelor's Degree

Tools

Odoo

Job description

Customer Care Officer

Sales / Direct Customer Success / Direct Customer Care

Rue du laid burniat, 5, 1348 Ottignies-Louvain-la-Neuve, Belgium

In order to support our growing company, we are looking for a Customer Care Officer to join our team.

With a team of smart people who like working hard and have fun too, we released the most disruptive enterprise management software in the world: Odoo. Fully open source, full-featured with apps like Accounting, HR, CRM, Manufacturing, and 4,000 more. Its online offer is 3 times more affordable than traditional competitors like SAP and Microsoft.

The Customer Care Officer is a key role partnering with our customers and connecting their adoption, expansion and renewal phases. This role is supported by several teams, including the Sales, Support and Services team. You will be part of an empathetic, supportive and multicultural team.

We are currently looking for 3 people to join this team.

Customer Relationship

Personal Evolution

Autonomy

Administrative Work

Technical Expertise

Responsibilities

• Managing a portfolio of +/- 1000 mass-market customers, developing the right balance between automation (low touch) and manual actions (high touch) depending on the context
• Facilitating the successful onboarding of new customers
• Reactive approach: Being the first point of contact to assist and guide your Odoo customers so that they can benefit from the best possible experience throughout their project
• Supporting our Sales Team by identifying opportunities of development

Must Have

• Bachelor Degree
• A good business knowledge
• Perfect written and spoken English + French
• Highly organised and autonomous
• Time, stress and priority management
• Valid work permit for Belgium

Nice to have

• Interest for software products
• Proven experience in administrative roles, demonstrating strong organizational and multitasking abilities
• Additional languages
• Solution-oriented mind
• Strong analytical skills
• Available quickly

What's great in the job?

• You’ll be the first point of contact with our customers who took a self-subscription.
• Great team of smart people, in a friendly and open culture
• No dumb managers, no stupid tools to use, no rigid working hours
• Expand your knowledge of various business industries
• Create content that will help our users on a daily basis
• Real responsibilities and challenges in a fast evolving company
• Learning opportunities

Our Product

Discover our products.

READ

What do we expect from you?

As a Customer Care Officer, your primary responsibility will be overseeing our self-subscribers, customers who independently subscribed to Odoo.

Given the significant volume of customers, this role demands a keen sense of priority management. Of course, you will use Odoo to its full potential for managing your administrative tasks.

You will work closely with our Account Managers team, as they will handle the follow-up for customers requiring a more sales-oriented approach.

What do we offer?

Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more

Perks

A full-time position
Attractive salary package.

Trainings

12 days / year, including
6 of your choice.

Sport Activity

Play any sport with colleagues,
the bill is covered.

Eat & Drink

Fruit, coffee and
snacks provided.