Helpdesk Engineer, Software Applications for Intralogistics

STOW Group; Lokeren; Sur place; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Company car with fuel card/charging

Group & health insurance

Meal vouchers

Eco vouchers

Net allowances

CAO90 Bonus

Laptop

iPhone + subscription

20 days vacation + 12 extra days

Résumé du poste

Movu Robotics in Belgium is seeking a motivated Helpdesk Engineer for software applications to be the first point of contact for customer Key-Users reporting incidents or questions. You will categorize, prioritize tickets, perform troubleshooting, and monitor dashboards for automated storage and conveyor systems.

You will assist operators with login issues, escalate complex cases, and maintain an updated knowledge base. Strong communication and multi-system familiarity are essential.

Qualifications

• Technical or logistics background (IT, mechatronics, industrial engineering, logistics).
• Basic knowledge of WMS/WCS, automated storage systems, conveyor technology, or PLC basics.
• Strong analytical skills, attention to detail, and a methodical approach to problem-solving.
• Customer-focused, with strong communication and interpersonal skills.
• Comfortable working with multiple systems simultaneously (WMS, WCS, monitoring dashboards).
• Fluent in English (written and spoken).
• You demonstrate attention to detail.
• You have excellent time management and prioritization skills, and you're able to effectively manage multiple tasks simultaneously.
• You are stress resistant and have the gift to make a customer feel comfortable and helped, even in stressful situations.

Responsabilités

• Serve as the first point of contact for customer Key-Users reporting incidents or questions.
• Receive, categorize, and prioritize tickets in the helpdesk system.
• Perform standard troubleshooting, system resets, basic configuration checks, and guided workarounds.
• Monitor system dashboards and alerts for automated storage and conveyor systems.
• Assist operators and Key-Users with login issues, user permissions, and routine tasks.
• Escalate unresolved or complex issues to Level 2 Support with clear documentation.
• Maintain and update the knowledge base with recurring issues and standard procedures.
• Support end-user training sessions or refreshers when needed.

Connaissances

Technical background

Logistics background

WMS/WCS knowledge

Analytical skills

Customer-focused

Multi-system familiarity

English fluency

Attention to detail

Time management

Stress resistance

Description du poste

Movu Robotics in Belgium is seeking a motivated Helpdesk Engineer for software applications to be the first point of contact for customer Key-Users reporting incidents or questions. You will categorize, prioritize tickets, perform troubleshooting, and monitor dashboards for automated storage and conveyor systems.

You will assist operators with login issues, escalate complex cases, and maintain an updated knowledge base. Strong communication and multi-system familiarity are essential.