Helpdesk Engineer Software Applications

STOW Group; Lokeren; Sur place; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Company car with fuel card/charging

Group & health insurance

Meal vouchers

Eco vouchers

Net allowances

CAO90 Bonus

Laptop

iPhone + subscription

20 days vacation + 12 extra days

Résumé du poste

Movu Robotics in Belgium is seeking a motivated Helpdesk Engineer for software applications to be the first point of contact for customer Key-Users reporting incidents or questions. You will categorize, prioritize tickets, perform troubleshooting, and monitor dashboards for automated storage and conveyor systems.

You will assist operators with login issues, escalate complex cases, and maintain an updated knowledge base. Strong communication and multi-system familiarity are essential.

Qualifications

• Technical or logistics background (IT, mechatronics, industrial engineering, logistics).
• Basic knowledge of WMS/WCS, automated storage systems, conveyor technology, or PLC basics.
• Strong analytical skills, attention to detail, and a methodical approach to problem-solving.
• Customer-focused, with strong communication and interpersonal skills.
• Comfortable working with multiple systems simultaneously (WMS, WCS, monitoring dashboards).
• Fluent in English (written and spoken).
• You demonstrate attention to detail.
• You have excellent time management and prioritization skills, and you're able to effectively manage multiple tasks simultaneously.
• You are stress resistant and have the gift to make a customer feel comfortable and helped, even in stressful situations.

Responsabilités

• Serve as the first point of contact for customer Key-Users reporting incidents or questions.
• Receive, categorize, and prioritize tickets in the helpdesk system.
• Perform standard troubleshooting, system resets, basic configuration checks, and guided workarounds.
• Monitor system dashboards and alerts for automated storage and conveyor systems.
• Assist operators and Key-Users with login issues, user permissions, and routine tasks.
• Escalate unresolved or complex issues to Level 2 Support with clear documentation.
• Maintain and update the knowledge base with recurring issues and standard procedures.
• Support end-user training sessions or refreshers when needed.

Connaissances

Technical background

Logistics background

WMS/WCS knowledge

Analytical skills

Customer-focused

Multi-system familiarity

English fluency

Attention to detail

Time management

Stress resistance

Description du poste

Company Description

Movu Robotics
Innovation, ambitious growth, technology, state-of-the-art robots – that’s Movu Robotics in a nutshell. Due to the in-house design and manufacturing process of our systems, an exciting, hands‑on work environment with plenty of challenges and advancement opportunities is guaranteed. Will you help shape the future of intralogistics?

Job Description

We are looking for a highly motivated and experienced individual to join our team as Helpdesk Engineer for software applications.

Your tasks:

• Serve as the first point of contact for customer Key‑Users reporting incidents or questions
• Receive, categorize, and prioritize tickets in the helpdesk system
• Perform standard troubleshooting, system resets, basic configuration checks, and guided workarounds
• Monitor system dashboards and alerts for automated storage and conveyor systems
• Assist operators and Key‑Users with login issues, user permissions, and routine tasks
• Escalate unresolved or complex issues to Level 2 Support with clear documentation
• Maintain and update the knowledge base with recurring issues and standard procedures
• Support end‑user training sessions or refreshers when needed

Qualifications

• Technical or logistics background (IT, mechatronics, industrial engineering, logistics)
• Basic knowledge of WMS/WCS, automated storage systems, conveyor technology, or PLC basics
• Strong analytical skills, attention to detail, and a methodical approach to problem-solving
• Customer‑focused, with strong communication and interpersonal skills
• Comfortable working with multiple systems simultaneously (WMS, WCS, monitoring dashboards)
• Fluent in English (written and spoken)
• You demonstrate attention to detail.
• You have excellent time management and prioritization skills, and you're able to effectively manage multiple tasks simultaneously.
• You are stress resistant and have the gift to make a customer feel comfortable and helped, even in stressful situations.

Additional Information

What do we offer you?

• A place in an enthusiastic, young organisation with the necessary ambitions
• The necessary freedom and opportunity to take initiative.
• An intensive training by experienced people.
• An attractive salary in an international environment with many benefits:
  • Company car with fuel card/charging pass
  • Group & health insurance
  • Meal vouchers (8€)
  • Eco vouchers
  • Net allowances
  • CAO90 Bonus
  • Laptop
  • iPhone + subscription
  • 20 days of vacation plus 12 extra days for working a full year on 40h-workweek instead of 38h (32 leave days in total)

Unsolicited representations by third parties (recruitment agencies, headhunters, ...) of CVs via mail and/or telephone for our vacancies are considered as direct applications where no compensation is provided to the third party. Any T&Cs from these third parties will not be accepted unless upon signature of the T&Cs by a person in charge of HR. Candidates remain registered in the system for 12 months and cannot be proposed again during this period.