Helpdesk Engineer Software Applications

Movu Robotics; Lokeren; Sur place; EUR 37 000 - 54 000; Plein temps

Avantages offerts par ce poste

Company car

Health insurance

Meal vouchers

Eco vouchers

Net allowances

CAO90 bonus

Laptop

iPhone & plan

32 vacation days

Résumé du poste

Movu Robotics in Lokeren, Belgium, is seeking a Helpdesk Engineer to support software applications and act as the first contact for Key-Users.

You will categorize tickets, perform basic troubleshooting, monitor dashboards, and assist with training, while escalating complex issues to Level 2. A technical/logistics background and fluent English are preferred.

Join a dynamic, international team and contribute to intralogistics innovations with strong benefits and training opportunities.

Qualifications

• Technical or logistics background required or relevant experience.
• Fluent in English (written and spoken).
• Experience with multiple systems (WMS, WCS, dashboards) a plus.

Responsabilités

• Serve as the first point of contact for customer Key-Users reporting incidents or questions.
• Receive, categorize, and prioritize tickets in the helpdesk system.
• Perform standard troubleshooting, system resets, basic configuration checks, and guided workarounds.
• Monitor system dashboards and alerts for automated storage and conveyor systems.
• Assist operators and Key-Users with login issues and permissions.
• Escalate unresolved issues to Level 2 Support with clear documentation.
• Maintain and update the knowledge base with recurring issues and standard procedures.
• Support end-user training sessions or refreshers when needed.

Connaissances

English (Fluent)

Customer service

Analytical skills

Time management

Formation

Technical background

Outils

WMS/WCS

PLC basics

Conveyor tech

Description du poste

Movu Robotics

Innovation, ambitious growth, technology, state-of-the-art robots - that's Movu Robotics in a nutshell. Due to the in-house design and manufacturing process of our systems, an exciting, hands-on work environment with plenty of challenges and advancement opportunities is guaranteed. Will you help shape the future of intralogistics?

Job Description

We are looking for a highly motivated and experienced individual to join our team as Helpdesk Engineer for software applications.

Your Tasks

• Serve as the first point of contact for customer Key-Users reporting incidents or questions
• Receive, categorize, and prioritize tickets in the helpdesk system
• Perform standard troubleshooting, system resets, basic configuration checks, and guided workarounds
• Monitor system dashboards and alerts for automated storage and conveyor systems
• Assist operators and Key-Users with login issues, user permissions, and routine tasks
• Escalate unresolved or complex issues to Level 2 Support with clear documentation
• Maintain and update the knowledge base with recurring issues and standard procedures
• Support end-user training sessions or refreshers when needed

Qualifications

• Technical or logistics background (IT, mechatronics, industrial engineering, logistics)
• Basic knowledge of WMS/WCS, automated storage systems, conveyor technology, or PLC basics
• Strong analytical skills, attention to detail, and a methodical approach to problem-solving
• Customer-focused, with strong communication and interpersonal skills
• Comfortable working with multiple systems simultaneously (WMS, WCS, monitoring dashboards)
• Fluent in English (written and spoken)
• You demonstrate attention to detail.
• You have excellent time management and prioritization skills, and you're able to effectively manage multiple tasks simultaneously.
• You are stress resistant and have the gift to make a customer feel comfortable and helped, even in stressful situations.

Additional Information

What do we offer you?

• A place in an enthusiastic, young organisation with the necessary ambitions
• The necessary freedom and opportunity to take initiative.
• An intensive training by experienced people.
• An attractive salary in an international environment with many benefits:
  • Company car with fuel card/charging pass
  • Group & health insurance
  • Meal vouchers (8€)
  • Eco vouchers
  • Net allowances
  • CAO90 Bonus
  • Laptop
  • iPhone + subscription
  • 20 days of vacation plus 12 extra days for working a full year on 40h-workweek instead of 38h (32 leave days in total)

Unsolicited representations by third parties (recruitment agencies, headhunters, ...) of CVs via mail and/or telephone for our vacancies are considered as direct applications where no compensation is provided to the third party. Any T&Cs from these third parties will not be accepted unless upon signature of the T&Cs by a person in charge of HR. Candidates remain registered in the system for 12 months and cannot be proposed again during this period.