Helpdesk Engineer, Software Apps for Robotics Ops

Movu Robotics; Lokeren; Sur place; EUR 37 000 - 54 000; Plein temps

Avantages offerts par ce poste

Company car

Health insurance

Meal vouchers

Eco vouchers

Net allowances

CAO90 bonus

Laptop

iPhone & plan

32 vacation days

Résumé du poste

Movu Robotics in Lokeren, Belgium, is seeking a Helpdesk Engineer to support software applications and act as the first contact for Key-Users.

You will categorize tickets, perform basic troubleshooting, monitor dashboards, and assist with training, while escalating complex issues to Level 2. A technical/logistics background and fluent English are preferred.

Join a dynamic, international team and contribute to intralogistics innovations with strong benefits and training opportunities.

Qualifications

• Technical or logistics background required or relevant experience.
• Fluent in English (written and spoken).
• Experience with multiple systems (WMS, WCS, dashboards) a plus.

Responsabilités

• Serve as the first point of contact for customer Key-Users reporting incidents or questions.
• Receive, categorize, and prioritize tickets in the helpdesk system.
• Perform standard troubleshooting, system resets, basic configuration checks, and guided workarounds.
• Monitor system dashboards and alerts for automated storage and conveyor systems.
• Assist operators and Key-Users with login issues and permissions.
• Escalate unresolved issues to Level 2 Support with clear documentation.
• Maintain and update the knowledge base with recurring issues and standard procedures.
• Support end-user training sessions or refreshers when needed.

Connaissances

English (Fluent)

Customer service

Analytical skills

Time management

Formation

Technical background

Outils

WMS/WCS

PLC basics

Conveyor tech

Description du poste

Movu Robotics in Lokeren, Belgium, is seeking a Helpdesk Engineer to support software applications and act as the first contact for Key-Users.

You will categorize tickets, perform basic troubleshooting, monitor dashboards, and assist with training, while escalating complex issues to Level 2. A technical/logistics background and fluent English are preferred.

Join a dynamic, international team and contribute to intralogistics innovations with strong benefits and training opportunities.