Head of Delivery & Logistics Strategy (Belgium)

Just Eat Takeaway.com; Belgique; On-site; EUR 140,000 - 190,000; Full time

Job summary

Just Eat Takeaway.com in Belgium is seeking a Head of Delivery to steer strategic direction and optimize the delivery network. You will lead a high-performing Logistics team and collaborate with global analytics and commercial functions to drive value.

You will focus on data-driven delivery excellence, improve customer, partner, and courier experiences, and ensure best-in-class operations across touchpoints.

Qualifications

• Experience managing large-scale strategic programs, ideally within a fast-paced delivery or logistics context.
• A proven track record of establishing strategic excellence and fostering a culture of continuous improvement.
• Strong collaborative skills to gain trust and help the team stay committed to achieving goals.
• Proactive problem-solving skills with the ability to think one step ahead and see the big picture.
• Strong analytical skills with a data-driven approach to simplify complexity and create clarity.
• The ability to navigate ambiguity and act responsibly while making a lasting impact on our society.
• Self-awareness and the ability to influence others while managing perceptions across all levels of the organisation.
• Success in driving operational targets and managing budgets in a digital-first environment.
• A willingness to work outside regular hours on an exception basis to support our partners and people.

Responsibilities

• Lead the execution of delivery services, driving cost optimisation while balancing performance for all partners.
• Align with country service levels to maximise customer conversion and partner retention by aiming high.
• Establish standards of operational excellence and promote a culture of continuous improvement across teams.
• Drive a safety and compliance-focused culture, identifying risks and opportunities within the competitive landscape.
• Lead our courier engagement program to drive improved insights and loyalty by stepping into their shoes.
• Collaborate with partner accounts to drive best practices and support new brand partnership opportunities.
• Identify and track business risks while defining mitigation plans and assigning appropriate resources.
• Manage key cross-functional projects by working with sponsors to ensure rapid and impactful delivery.
• Empower team members to excel through continuous coaching, helping one another to succeed every day.

Job description

Just Eat Takeaway.com in Belgium is seeking a Head of Delivery to steer strategic direction and optimize the delivery network. You will lead a high-performing Logistics team and collaborate with global analytics and commercial functions to drive value.

You will focus on data-driven delivery excellence, improve customer, partner, and courier experiences, and ensure best-in-class operations across touchpoints.