Head of Customer Success - AI-Driven B2B Loyalty (Remote)

Jobgether; Belgium; Remote; EUR 45,000 - 78,000; Full time

Benefits offered by this job

Fully remote work worldwide

Equity participation

qiibee tokens (QBX)

40-hour workweek

24 days annual leave

Opportunity to shape CS function

Fast-paced startup environment

AI-first culture

Job summary

Jobgether is partnering with a Belgium-based company to appoint a strategic Head of Customer Success for a B2B loyalty and partner platform. This fully remote role focuses on onboarding, lifecycle management, and continuous improvement using AI-powered workflows to streamline operations and accelerate results.

You will lead the customer journey from integration through performance optimization, collaborating with sales and cross-functional teams to build scalable CS processes and maintain strong

Qualifications

• Extensive customer success or account management experience.
• Strong technical understanding and AI automation skills.
• Consultative approach to customer relationships with a strategic mindset.

Responsibilities

• Own end-to-end onboarding for B2B customers, from setup to launch and ongoing success management.
• Guide partners through the launch checklist, including integrations and campaign reviews.
• Manage relationships with active customers and maximize value of loyalty partnerships.
• Collaborate with sales to align CS strategies and enable growth.
• Improve campaign visibility and performance across partner channels.
• Maintain brand-compliant communications and assets.

Skills

German language (fluent)

English language (fluent)

Customer onboarding

Account management

SaaS

Payments domain

AI automation

HubSpot CRM

API integrations

Tools

Claude AI

HubSpot

Job description

Jobgether is partnering with a Belgium-based company to appoint a strategic Head of Customer Success for a B2B loyalty and partner platform. This fully remote role focuses on onboarding, lifecycle management, and continuous improvement using AI-powered workflows to streamline operations and accelerate results.

You will lead the customer journey from integration through performance optimization, collaborating with sales and cross-functional teams to build scalable CS processes and maintain strong